Leasing Associate

Job Description

Job Description

Spruce Communities is committed to creating exceptional living experiences that foster a true sense of home for its residents. Our team focuses on providing thoughtfully designed spaces, excellent amenities, and the ease of maintenance-free living. By joining our team, you’ll play a key role in helping people find not just a place to live, but a place to belong. If you’re passionate about making a positive impact on people's lives and being part of a supportive team, Spruce Communities offers an environment where you can thrive.

Role Description

This is an on-site role for a Leasing Associate at Revel Apartments and Boutique 28, located in Uptown Minneapolis. The Leasing Associate will be responsible for assisting with leasing activities, such as showing available units, managing lease agreements, and addressing prospective and current residents' inquiries. Additionally, this role will include administrative tasks related to lease management and providing excellent customer service to enhance the overall resident experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications with credit checks and rental history verification, and submit for Community Manager approval and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintain show rooms, and any follow-up necessary.
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (i.e. competitive rental rates, referrals, promotions, locators, and outreach).
• Project a favorable image of the community to achieve property objectives and public recognition.
• Focus on security resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hour functions and participate as a host as needed.
• Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.
• Attend weekly and daily goal setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure prompt response and completion of resident service requests in line with the company’s standards.
• Perform other duties and tasks as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Previous experience leasing up a property is highly recommended
• Microsoft Office, Property Management Software (Yardi preferred)
• Valid Driver’s License required

Physical Requirements

• May be required to sit for extended periods of time with working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 lbs.
• Must be able to use mobile devices and applications for work-related tasks

Work Environment

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
• The office is an open setting which may include bright lights, constant noises and distractions.
• This role operates on two properties, right down the street from one another. Time spent at each location is dependent on traffic, property needs, and the property manager's discretion.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Bonuses per lease

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Fair Housing regulations: 1 year (Required)