Job Description
Job Description
Restaurant Manager
The Restaurant Manager at The Manchester Hotel plays a crucial role in ensuring the smooth operation of both restaurant outlets. They are responsible for assisting the Director of F&B in all aspects of the restaurant, from hiring and training staff to managing budgets and ensuring customer satisfaction. The Restaurant Manager will be a subject matter expert in all systems pertaining to the restaurant outlets including Toast, Open Table, Bill, and other various systems as needed.
Responsibilities:
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Coordinate daily FOH and HOH restaurant operations in assigned outlet.
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Deliver superior service and maximize customer satisfaction.
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Respond efficiently and accurately to customer complaints.
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Regularly review product quality and research new vendors.
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Organize and supervise shifts and team members on shift.
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Appraise staff performance and provide feedback to improve productivity.
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Estimate future needs for goods, kitchen utensils and cleaning products.
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Ensure compliance with sanitation and safety regulations.
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Manage a restaurant's good image and suggest ways to improve it.
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Control operational costs and identify measures to cut waste.
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Create detailed reports on weekly, monthly, and annual revenues and expenses.
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Promote the brand in the local community through word-of-mouth and restaurant events.
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Recommend ways to reach a broader audience (e.g., discounts and social media ads).
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Train new and current employees on proper customer service practices.
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Implement policies and protocols that will maintain future restaurant operations.
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Become an expert in all systems used at both outlets including Toast and Open Table.
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Conduct interviews and initiate the hiring process of new talent.
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Conduct weekly training courses with staff to provide a better understanding of restaurant food and drink items.
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Attend weekly meetings as required pertaining to but not limited to, BEO, Events, Food Tastings, Drink Tastings, Admin, etc.
Qualifications:
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Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
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Proven customer service experience as a manager.
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Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
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Familiarity with restaurant management software, like OpenTable and Toast.
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Strong leadership, motivational and people skills.
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Acute financial management skills.
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BSc degree in Business Administration; hospitality management or culinary schooling is a plus.