Job Description
Job Description
Office Manager | Farmers Branch
A local HVAC contractor in Dallas is Hiring an Office Manager
Pay: $64,000 - $74,000 salary, depending on experience + bonuses
Work Schedule: Monday to Friday | 8:00am to 5:00pm | occasional overtime
We are looking for an Office Manager with a positive attitude who is dependable, detailed, and a team player. This position is the first point of contact with our customers and provides primary support and direction to our office team CSR's, Dispatcher, and our clients.
Benefits:
- Medical Insurance 75% paid by employer
- Dental insurance
- Vision insurance
- 401K
- 6 Paid holidays
- Paid vacation
- 3 Sick days
Requirements
- Positive attitude
- Service Titan Navigator Certification
Essential Job Duties:
- Manage the CSR's and Service Dispatcher
- Ensure highest level of internal customer service
- Work with warehouse to ensure proper stocking of materials
- Ensuring booking and service contract sales goals are being met
- Weekly KPI reports: Ensuring data is current and correct
- Maintenance and upkeep of customer records
- Create monthly newsletter
- Updated / Maintain Social Media
- Maintenance and upkeep of lead generation sights
- Angie's List, Home Advisor etc.
- Assist owner with business planning, social media and marketing initiatives
- Answering incoming calls
- Resolve customer complaints and billing issues
- Billing: Verifying prior days jobs are correctly priced and then batched
- Accounts Receivable: Weekly management of collections
- Maintain and coordinate office supply Inventory
- Other duties as assigned
What We're Looking For:
- 3 to 5 Years office management experience in the service industry, call center, or similar industry
- Knowledge of HVAC industry is recommended but not required
- QuickBooks experience
- Experience supervising, training and motivating colleagues
- Advanced Computer skills: Word & Excel
- Service Titan software experience a plus
- Billing experience
- Accounts Receivable
- Strong data entry skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Dispatching experience desired