Sales and Social Media Associate

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Training & development
• Wellness resources

Here is the revised wording with “studio” replaced by “location” throughout.

Sales, Guest Experience & Social Media AssociateThe DRIPBaR Anchorage


The DRIPBaR Anchorage is seeking a friendly, professional, and motivated associate to support sales, guest experience, social media marketing, and daily operations. The ideal candidate is organized, detail-oriented, passionate about hospitality and wellness, and committed to exceptional customer service and business growth.

Key Responsibilities

1. Sales & Revenue Growth

• Welcome guests and identify their needs.
  
  
• Explain services, memberships, packages, gift cards, pricing, and promotions using approved information.
  
  
• Recommend appropriate services within established protocols.
  
  
• Promote memberships, packages, special offers, referrals, and repeat visits.
  
  
• Follow up with leads and customers to encourage bookings and retention.
  
  
• Work toward sales goals and maintain accurate sales records.
  
  

2. Guest Experience & Customer Service

• Greet guests warmly and professionally.
  
  
• Tour guests through the facility, explain amenities, escort them to the lounge, and personally introduce them to their nurse.
  
  
• Communicate relevant guest information to nursing staff in accordance with privacy requirements.
  
  
• Assist with scheduling, check-in, check-out, payments, and inquiries by phone, email, text, and social media.
  
  
• Explain services, pricing, memberships, and policies accurately.
  
  
• Encourage reviews, referrals, and repeat visits while protecting customer confidentiality.
  
  

3. Social Media & Digital Marketing

• Create engaging posts, Reels, photos, and videos promoting services, memberships, offers, and events.
  
  
• Prepare daily content for approved platforms, including Facebook and Instagram, and submit posts for management approval as required.
  
  
• Obtain permission before sharing customer images, testimonials, or identifying information.
  
  
• Maintain records of content submissions and approvals.
  
  

4. Operations & Administrative Support

• Maintain accurate customer records, appointments, and sales transactions.
  
  
• Assist with opening and closing, inventory, supply requests, retail displays, promotions, and events.
  
  
• Follow location procedures, safety requirements, sanitation standards, and service protocols.
  
  
• Collaborate with nursing and administrative teams and promptly communicate customer concerns, operational issues, and supply needs.
  
  
• Take initiative and complete assigned duties reliably.
  
  

Qualifications & Skills

• Excellent communication, hospitality, and customer service skills.
  
  
• Confidence recommending services and memberships and working toward sales goals.
  
  
• Strong organization, attention to detail, writing, and basic computer skills.
  
  
• Experience with social media platforms and digital content creation.
  
  
• Reliable, punctual, adaptable, and able to manage multiple priorities independently and as part of a team.
  
  

Preferred: Experience in sales, retail, wellness, spas, clinics, fitness studios, or appointment-based businesses. Social media management, short-form video creation, membership sales, and Canva experience are beneficial.

Performance Expectations

Performance will be evaluated based on sales results, membership and package sales, customer satisfaction, retention, repeat bookings, guest greetings and tours, nurse introductions, inquiry response times, social media performance, cleanliness, laundry completion, reliability, teamwork, and compliance with location procedures.

Work Environment & Physical Requirements

This position combines customer service, sales, marketing, administration, and hands-on facility upkeep. Duties require moving throughout the facility, assisting guests, and performing routine cleaning and laundry. Reasonable accommodations will be considered in accordance with applicable law.

Join our team and help create an exceptional guest experience from arrival to departure!