Job Description
Job DescriptionVeterinary Receptionist and Customer Service Representative
Sand Creek Animal Hospital | Albany, NY
$18/hour | No Weekend Hours | Veterinary Assistant Cross-Training Opportunities
A Welcoming Team and Room to GrowAre you friendly, organized, and passionate about helping people and their pets? Sand Creek Animal Hospital, an EverVet Partners practice, is seeking a Veterinary Receptionist / Customer Service Representative to help create a positive experience for every client and patient.
As a member of our front office team, you’ll welcome clients, coordinate appointments, answer questions, and help keep the hospital running smoothly. You’ll join a collaborative team that values clear communication, compassionate service, and professional growth.
Interested in learning beyond the front desk? This position offers the potential to cross-train in Veterinary Assistant responsibilities and develop into a role supporting both client service and patient care. Cross-training will depend on your interests, progress, and hospital needs.
Why You Will Love Working Here
- No weekend hours: A structured schedule that supports time outside of work.
- A supportive team: Connect with colleagues through quarterly activities such as game nights, bonfires, and holiday celebrations.
- Opportunities to grow: Build your client service skills, expand your veterinary knowledge, and explore cross-training opportunities.
- A focus on patient comfort: Work with a team committed to Fear Free principles and recognized as an AAFP Gold-Standard Cat Friendly Practice.
- Emergency referral support: Emergency cases are referred to a local emergency clinic.
Benefits and Professional Development
- Paid time off and bereavement leave.
- 401(k) plan with a generous employer match.
- Discounted veterinary care and discount programs.
- On-demand pay options and referral bonus.
- Medical, dental, and vision benefits with a Health Savings Account.*
- Employee Assistance Program available 24/7.*
- Supplemental life and AD&D insurance.*
- Life and disability insurance benefits.*
- Maternity leave.*
- Opportunity for full tuition payment for Penn Foster’s veterinary technician program.*
*Benefits marked with an asterisk are available to eligible full-time employees.
About Our HospitalFounded in 2002, Sand Creek Animal Hospital serves pets and families throughout New York’s Capital Region. Our seven-doctor practice combines compassionate care with modern technology, including digital radiography and ultrasound, an in-house laboratory, surgical laser and Class IV therapeutic laser, and paperless medical records.
As a Fear Free Certified Practice and AAFP Gold-Standard Cat Friendly Practice, we emphasize low-stress handling, patient comfort, and exceptional client service. Watch a short video about our practice by clicking here or by visiting the link directly: https://www.youtube.com/watch?v=YkIDBToSqaY&t=26sResponsibilitiesWhat You Will Do
- Welcome clients and patients and help maintain a comfortable, organized waiting area.
- Answer calls, take messages, coordinate appointment requests, and manage client reminders.
- Communicate with clients about hospital services, prescription and food requests, and payment options.
- Prepare estimates and invoices, process payments, and assist with end-of-day accounting.
- Create and update client and patient records, including scanning documents and maintaining accurate information.
- Assist with hospital social media activities and patient photos as requested.
- Help maintain office supplies, stock hospital areas, and monitor inventory.
- Keep shared spaces clean, organized, and welcoming.
- If cross-training is pursued, learn appropriate Veterinary Assistant duties with training and direction from the hospital team.
Required SkillsWhat You Will Bring
- High school diploma, GED, or equivalent.
- Strong customer service, communication, and organizational skills.
- Compassion for animals and the people who care for them.
- Comfort using computers and learning hospital software.
- Basic math and writing skills.
- Ability to lift up to 50 pounds.
- Willingness to learn veterinary terminology, preventive care, and common patient needs.
- Interest in Veterinary Assistant cross-training is preferred
Apply today to join a team where your client service skills can make a difference—and your career can continue to grow.
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