Job Description
Job Description
Job Summary
A growing software organization is seeking a Tier 1 Tech Support professional to assist customers with software licensing, registration, and general support inquiries. This is a temp-to-hire opportunity ideal for someone with 1 to 2 years of technical support or office-based customer service experience who enjoys solving problems, communicating clearly, and helping customers move forward quickly.
This role offers a supportive team environment, structured processes, and the opportunity to build technical support experience within the computer software industry. Candidates who are detail-oriented, organized, and eager to learn will find this to be a strong opportunity for long-term career growth, with potential conversion to full-time employment.
Key Responsibilities
- Assist customers with basic software licensing and registration questions via phone and email.
- Review and verify customer-provided information to ensure accurate support and proper resolution.
- Respond to customer requests and inquiries within a 24-hour business period.
- Follow established support processes to help customers resolve issues efficiently.
- Document relevant details and include all necessary information when responding to customer inquiries.
- Manage daily tasks in an organized, productive manner while maintaining accuracy and professionalism.
Compensation and Benefits
- Pay: $20 per hour.
- Schedule: Monday through Friday, with shifts of 8:00 AM to 5:00 PM or 6:00 AM to 3:00 PM.
- Job Type: Temp-to-hire, with potential conversion to full-time employment.
- Work Arrangement: Remote for now.
- Onsite Requirement: Will need to report onsite in Pasadena, CA 3 times weekly starting sometime in 2027.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.