Job Description
Job Description
Job Summary
A growing manufacturing organization in San Fernando, CA is seeking a Customer Service Rep-MFG for a direct hire opportunity. This role is ideal for a customer-focused professional with 1-2 years of experience who enjoys supporting customers, coordinating orders, communicating with internal teams, and helping ensure a smooth customer experience from inquiry through delivery.
This opportunity offers stability, visibility, and the chance to build a long-term career in a manufacturing customer support environment. The team values responsive communication, accuracy, teamwork, and a positive service mindset. Candidates who enjoy problem solving, working with production or operations teams, and keeping customers informed will be well positioned for success.
Key Responsibilities
- Serve as a primary point of contact for customer inquiries, order updates, product information, and general service requests.
- Enter, review, and track customer orders while ensuring accuracy, timely processing, and clear communication.
- Coordinate with production, shipping, warehouse, sales, and operations teams to help resolve order status, delivery, and service-related issues.
- Maintain customer records, update account information, and document communications in internal systems.
- Support issue resolution for order discrepancies, delays, returns, credits, or related customer concerns.
- Provide professional, timely, and helpful service while supporting customer satisfaction and internal workflow efficiency.
Compensation and Benefits
- Salary range: $55,000 to $65,000 per year.
- Direct hire opportunity.
- Location: San Fernando, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.