Medical Aesthetics Sales and Patient Sales Coordinator

Job Description

Job Description

Biotech Wellness Center is seeking a highly motivated, professional, and results-driven Medical Aesthetics Sales & Patient Coordinator to join our team.

This is a sales-focused position for someone who is confident speaking with prospective patients, following up with leads, explaining our services, overcoming objections, and converting inquiries into scheduled consultations and treatments.

The ideal candidate is energetic, organized, persuasive, comfortable working with sales goals, and experienced in providing an excellent patient experience.

Responsibilities

• Respond quickly and professionally to new leads generated through Meta/Facebook, Instagram, Google, website inquiries, phone calls, text messages, and WhatsApp.
• Contact prospective patients by phone, text, WhatsApp, and other communication channels.
• Explain our aesthetic, wellness, hair restoration, and regenerative medicine services in a clear and professional manner.
• Convert incoming leads into scheduled consultations and treatments.
• Follow up consistently with leads who have not yet scheduled.
• Re-engage previous patients and inactive leads to generate additional appointments.
• Follow established sales scripts while maintaining a natural and personalized conversation.
• Identify patient needs and recommend the appropriate consultation or service without making unauthorized medical claims or providing medical advice.
• Discuss pricing, promotions, financing/payment options, and available packages when appropriate.
• Handle common objections regarding pricing, timing, treatment concerns, and scheduling.
• Maintain accurate notes and lead status within our CRM and EMR systems.
• Manage the sales pipeline and ensure that leads do not go without appropriate follow-up.
• Confirm consultations and help reduce cancellations and no-shows.
• Follow up after consultations when a patient has not yet purchased or scheduled treatment.
• Assist with patient retention, treatment packages, promotions, and cross-selling of appropriate clinic services.
• Meet or exceed established performance goals for lead response, appointments booked, show rate, conversion rate, and sales revenue.
• Coordinate closely with the physician and clinical/administrative team to ensure an excellent patient experience from the initial inquiry through treatment.

Services You May Discuss

Our clinic provides a variety of aesthetic and wellness services, including:

• Botox and other aesthetic injectables
• Dermal fillers
• Facial rejuvenation treatments
• Laser and energy-based treatments
• Hair restoration and hair transplant services
• PRP and regenerative treatments
• IV therapy and wellness services
• Body contouring and aesthetic procedures
• Other physician-directed aesthetic and wellness treatments

Training regarding our specific services, protocols, pricing, and promotions will be provided.

Qualifications

Required:

• Strong communication and interpersonal skills
• Excellent telephone skills and confidence speaking with prospective patients
• Sales-oriented personality with the ability to ask for the appointment and close the sale
• Strong follow-up skills
• Professional appearance and communication
• Highly organized and comfortable managing multiple leads simultaneously
• Comfortable using computers, CRM systems, text messaging, email, and phone systems
• Ability to work with performance goals and sales metrics
• Fluent English

Strongly Preferred:

• Bilingual English/Spanish
• Previous experience in medical aesthetics, plastic surgery, dermatology, cosmetic medicine, med spa, dental sales, healthcare sales, or another high-ticket service environment
• Experience converting internet and social-media leads into appointments
• Experience with CRM/EMR systems
• Experience with GoHighLevel and/or PatientNow
• Experience communicating with leads through WhatsApp, SMS, Instagram, Facebook, and telephone
• Previous experience with commission or performance-based compensation

Who We Are Looking For

We are looking for someone who understands that this position is more than answering phones or scheduling appointments.

The right candidate is a closer and relationship builder who understands the importance of:

Lead → Contact → Consultation → Show → Treatment → Follow-up → Repeat Patient

You should be comfortable following up multiple times with prospective patients, building trust, answering non-clinical questions, overcoming objections, and confidently asking patients to schedule.

At the same time, all communication must remain professional, ethical, and consistent with the standards of a physician-led medical practice.

Performance Metrics

Performance may be evaluated based on:

• Speed to lead
• Number of leads contacted
• Contact rate
• Consultations booked
• Appointment show rate
• Consultation-to-treatment conversion
• Revenue generated from assigned leads
• Follow-up completion
• Patient retention and reactivation

Schedule

Monday–FridayClinic hours: 10:00 AM–5:00 PM

Additional lead follow-up outside normal clinic hours may occasionally be necessary depending on the position and lead volume.

Compensation

Competitive base compensation with the opportunity for performance-based bonuses and/or commission based on qualified sales results.

Compensation structure will be discussed during the interview and may depend on experience and demonstrated sales ability.

Location

Biotech Wellness Center1111 Kane Concourse, Suite 111Bay Harbor Islands, FL 33154

In-person position

How to Apply

Please submit your resume along with a brief description of your previous experience in sales, medical aesthetics, healthcare, med spa, cosmetic procedures, or high-ticket service sales.

When applying, please include:

• Your previous sales experience.
• Whether you are fluent in English and Spanish.
• Your experience working with leads by phone, text, WhatsApp, or social media.
• Any experience with CRM or EMR systems.
• Your experience working with commissions, quotas, or sales targets.

We are looking for someone who is motivated to grow with our practice and who takes pride in converting prospective patients into long-term relationships with Biotech Wellness Center.