Job Description
Job DescriptionBenefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Customer Service Representative
Reports To: Store Manager / Assistant Store Manager
General Purpose
The Customer Service Associate supports store success by building strong customer relationships and providing excellent in-store service. This role assists customers with product selection, rental agreements, payments, and account questions while helping maintain store standards and team goals.
Essential Duties
Customer Service & Communication
● Answer phone calls by the second ring in a friendly and professional manner.
● Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Greet and assist customers quickly when they enter the store.
Explain products, pricing, promotions, and rental agreement terms clearly.
● Address customer questions, concerns, and issues politely and quickly.
● Maintain clear and professional communication with customers, coworkers, and management.
● Build positive relationships with customers to support loyalty and growth.
● Follow the Sales Manager outline for telemarketing, mailing, and brochuring.
● Use the CRM to track and close all sales leads.
● Ensure social media campaigns are executed using text, email, and print with the manager’s guidance.
Account & Sales Support
● Assist customers with applications, rental agreements, and required paperwork.
● Verify customer information and ensure documents are accurate and complete.
● Process customer payments and maintain accurate account records.
Assist customers with product selection based on their needs and budget.
● Maintain confidentiality of customer and company information.
● Assist with customer order forms and verifications.
● Help support customer growth and store revenue goals.
Operational Support
● Assist with receiving and organizing new merchandise.
● Maintain cleanliness and organization of the showroom and backroom.
● Perform other store support duties as assigned.
Requirements
● High school diploma, GED, or equivalent experience preferred.
Completion of required training programs.
● Customer service or retail experience preferred.
Required Skills
● Friendly and professional communication skills.
● Strong customer service and relationship-building skills.
● Attention to detail and accuracy.
● Ability to follow instructions and company procedures.
● Basic math and computer skills.
● Good problem-solving and decision-making skills.
Working knowledge of store products after training.
Efforts, Demands, and Conditions
● Work is performed in a retail store environment.
● Requires standing, walking, and regular interaction with customers.
● Must be able to manage multiple tasks in a fast-paced environment.
● Occasional extended hours may be required based on business needs.
Attendance at company or Premier Corp. training sessions may be required.
Relationships
● Frequent interaction with customers, coworkers, and management.
Must maintain professional and respectful communication with supervisors and peers.