Client Relations & Front Office Supervisor (Bilingual English/Spanish)
Job Description
Brown Law, PLLC is a technology-driven, boutique immigration law firm with a luxury office in Old Town, Alexandria. Our culture is one of excellence, integrity, and teamwork, and our firm is growing.
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This is a hands-on role. Most of your day is spent doing the work—calls, intakes, and client care—with 1-2 hours focused on leading the team. Because you will be training, coaching, and checking the work of everyone on the team, you need to be the best intake specialist in the office. Your team will learn from your example and commitment to excellence, and the quality of their work will reflect the quality of yours.
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What you’ll do:
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Intakes & Client Care
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- Master every part of our intake process and set the standard the rest of the team follows
- Handle calls, intakes, scheduling, follow-ups, payments, and client communications by phone, text, and email, in English and Spanish
- Turn inquiries into scheduled consultations through prompt, persistent follow-up
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Leading the Team
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- Run a daily morning huddle to energize the team and focus on the day’s goals
- Quality-check the team’s intakes, spot errors, and get them fixed before they reach the attorney
- Take daily feedback from firm leadership, get the team to act on it, and build everyone’s quality control skills
- Train new team members on our intake process until they can do it the way you do
- Track simple team metrics like response times and consultation conversion, and flag trends
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Client Experience & Front Office
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- Make sure every client and visitor is greeted warmly the moment they walk through the door
- Own the details: diffusers scented, bulbs working, pillows fluffed, rug centered, waters stocked, supplies reordered, and the front of the building free of trash
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Technology, AI & Social Media
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- Use AI tools daily and help the team do the same
- Navigate Box and our database confidently
- Help create content for the firm’s social media
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Required:
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- Fully bilingual in English and Spanish
- Strong client-facing intake, sales, or administrative experience, including leading or training others
- Tech-savvy and comfortable with Box, databases, and AI tools
- A sharp eye for detail, on the page and in the office
- Strategic thinker and proactive problem solver
- Warm, confident, and professional, with discretion for confidential information
- Takes feedback well and turns it into improvement for themselves and their team
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Preferred: Law firm or immigration experience, social media marketing experience
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What we offer: $30–35 per hour, commensurate with experience; 401(k) with matching; Kaiser health insurance for employee + dependents; profit sharing; Cash Balance Pension Plan; paid time off and holidays.