Job Description
Job Description
About Spencer’s
Spencer's is a luxury boutique spa redefining the modern wellness experience.
With our flagship location in the heart of SoHo, New York City, and a second in West Hollywood, California, we blend timeless design with advanced wellness treatments to offer something truly unique: elevated, luxurious spa experiences at an accessible price point.
Our chic facilities offer state-of-the-art equipment. Spencer’s is less a traditional spa and more a space for design, comfort, and effortless aesthetic, a place for our guests to slow down, feel taken care of, and enjoy every detail.
Behind every experience is a passionate team of expert therapists, attentive sales associates, dynamic people managers, and visionary corporate leaders. We thrive on collaboration, creativity, and a shared commitment to excellence. Together, we’re creating new experiences and reimagining wellness.
If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.
About the position
Spencer’s is in a period of rapid growth and expansion. We are seeking a Recruiting and Talent Partner to join our People Team and lead all recruitment, hiring, and employee engagement initiatives in support of our growth plans. This position will own the relationship with our PEO, lead talent acquisition for our HQ based corporate functions, as well as build high performing onsite spa teams. In this role, you will have the opportunity to develop forward-thinking talent strategies and targeted attraction efforts, build robust learning programs, strengthen our employer brand, and deliver a best-in-class candidate and employee experience.
We want to celebrate, recognize, and reward our current team. You will have the opportunity to drive the talent flywheel; bringing in the highest caliber talent, creating programs that support and develop team members, and driving our retention strategy.
We are seeking a:
Strategist — you see talent as a business lever, not a recruiting function.
Driver — you move quickly and turn talent strategy into measurable outcomes.
Attractor — you love creating differentiated, proactive talent pipelines.
Commercial Mentality — you truly understand the business and what our talent needs and why.
Influencer — you’re not afraid to fight for your point of view and you back it up with data.
Builder — you think about the big picture, not just the individual hire.
Caregiver — you create an exceptional candidate, hiring-manager, and employee experience.
Key Responsibilities
Recruitment
- Own high‑volume, full‑cycle recruitment for onsite spa roles, as well as HQ, managing a large requisition load with speed, accuracy, and strategic prioritization. Heavy emphasis on Massage Therapist hiring.
- Build and sustain a proactive, high‑quality talent pipeline.
- Perform ongoing market, competitor, and industry analysis. We want to know what works, what doesn’t and what you recommend.
- Source top talent through diversified strategies.
- Partner with the onsite leadership and Operations Team on headcount planning, interview scheduling, onboarding, and employee engagement.
- Drive seamless operations, including job postings, social media content, interview scheduling, and all administrative components of the talent lifecycle.
- Design and deploy creative, out‑of‑the‑box attraction tactics that elevate employer branding and strengthen the company’s visibility as a destination for top talent.
PEO Partnership
- Own PEO relationship including overseeing payroll, leave administration, and budgets.
Employee Relations and Engagement
- Design and deliver employee engagement programs including, recognition and development.
- In partnership with onsite leadership and the operations team, design and execute ongoing professional development opportunities.
- Champion internal mobility and growth.
- Maintain accurate, data‑driven tracking, producing dashboards, reports, and insights to evaluate performance and inform talent strategy.
- Coach Spa Leadership on performance management.
- Deliver a best‑in‑class candidate and employee experience.
Learning and Development
- Own and execute the end-to-end onboarding journey to ensure all new hires have an exceptional onboarding experience.
- Create and enforce a consistent framework for training, ensuring all new hires are aligned with Spencer’s culture, values, and performance standards.
- Partner with the Spa Managers and People team to coordinate activities, manage onboarding timelines, and track critical milestones.
- Act as the HQ point of contact during onboarding to ensure alignment, accountability, and readiness.
- Evaluate training effectiveness of materials through feedback, data, and performance.
- Remain up to date on best practices and new thinking in the hospitality and wellness industry, and create ongoing education experiences for team members.
- Partner with Spa Leadership, and HQ to identify performance gaps.
- Design and deliver training and development opportunities to meet the identified gaps.
Experience and qualifications
- Minimum of 5 years of Recruitment or HR Generalist experience, preferably in a high-volume luxury hospitality environment
- Proven success delivering results in a fast-paced, high-growth environment
- Excellent interpersonal and communication skills - written and verbal.
- Strong organizational skills
- Ability to multi-task
- Must work well under pressure
What We Offer
- Pay range for this position: $120,000 - $130,000; a final offer will be based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria.
- Full-time employees eligible for medical benefits, 401K, and commuter benefits programs
- Complimentary monthly 60-minute signature spa treatment
- Employee discounts on spa products and services
- Generous PTO
Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.
Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.
Join our team and play a pivotal role in driving membership growth and ensuring Spencer’s continues to offer an exceptional experience for our guests.