Job Description
Job Description
Office Administrator / Customer Service Coordinator
JP LANN Golf | Royal Oak, Michigan
Pay: $25 per hour + performance-based bonus opportunities
Job Type: Approximately 36 hours per week
Location: Royal Oak, MI | On-site
About JP LANN Golf
Established in 1973, JP LANN Golf is an established wholesale distributor of golf products and accessories serving customers throughout the United States.
We're a small, close-knit team with a relaxed, friendly work environment. We value dependability, common sense, a good sense of humor, and people who take pride in their work.
We're looking for an experienced, organized, and personable individual to join our office team and help keep our day-to-day operations running smoothly.
About the Position
This is a hands-on administrative and customer service role with a variety of responsibilities. You'll work directly with company leadership, assist customers, process orders, and help manage everyday office activities.
We're not looking for someone who needs constant supervision or a rigid list of tasks. We're looking for someone who enjoys staying busy, solving problems, and taking initiative.
No two days are exactly alike, and that's part of what makes the position enjoyable.
Responsibilities
- Answer incoming phone calls and emails while providing excellent customer service.
- Enter, process, and track customer orders.
- Prepare invoices, assist with payments, and maintain accurate records.
- Help manage inventory information and product availability.
- Coordinate order fulfillment and shipping with our warehouse team.
- Communicate with customers, suppliers, and vendors.
- Assist with general office administration, correspondence, and daily organizational needs.
- Support online sales operations, including Amazon, Shopify, and eBay, when experience permits.
- Assist with occasional product listings, website updates, and social media activities.
Qualifications
- Previous administrative, office, or customer service experience.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency with Microsoft Office, especially Outlook and Excel.
- Ability to manage multiple responsibilities and work independently.
- Dependability, professionalism, good judgment, and a positive attitude.
- A willingness to learn, help others, and contribute wherever needed.
Preferred but not required:
Experience with Amazon Seller Central, Shopify, eBay, e-commerce, or social media marketing.
Golf industry experience and a college degree are not required.
Compensation & Schedule
- $25 per hour.
- Approximately 36 hours per week.
- Monday–Thursday: 8:30 AM–4:00 PM.
- Friday: 8:30 AM–2:30 PM.
- Performance-based bonus opportunities.
- Comfortable office environment with a full kitchen.
- Friendly coworkers and a relaxed, professional atmosphere.
Why Join JP LANN?
We believe a good workplace should be somewhere people actually enjoy spending their day.
We offer a comfortable environment without unnecessary bureaucracy or layers of management. You'll have the opportunity to work independently, build relationships with customers and coworkers, and make a meaningful contribution to a well-established business.
We're interested in finding the right person for the long term. Someone dependable, personable, organized, and genuinely enjoyable to work with.
How to Apply
We'd appreciate a brief introduction about your experience and what interests you about the position.