Job Description
Job Description
LIVE Hydration Spa was founded in Omaha, Nebraska and is a rapidly expanding national franchise Wellness brand with a local presence. Our mission is to provide premier treatments for clients to achieve optimal levels of health and wellness. We accomplish this by offering proactive wellness solutions to enhance the lives of our communities. Some of the services we provide include various IV therapies, rejuvenating foot baths, lab draws, and weight-loss services.
LIVE Hydration Spa DC Tenleytown is coming to Washington, DC and is looking for individuals to join the inaugural team! We’re looking for individuals who are passionate about helping others in their community and contributing to their wellness and self-care journeys. The Tenleytown Spa is searching for candidates who are looking to join a new and growing company in the Washington, DC metropolitan area and are excited by helping to shape its future success. The store is a coastal oasis that will provide a calming and restorative environment for clients and employees. It is conveniently located in NW DC only a couple of blocks from the Tenleytown metro stop (Red Line) and numerous bus lines.
General Job Description:
As the Full-time Receptionist, you’ll be the first point of contact—creating a positive and welcoming experience for every client who walks through our doors. We’re looking for independent, motivated team players who enjoy engaging with new people and developing ongoing relationships. In this role, you’ll educate clients about the benefits of IV therapy and our full range of wellness services, while promoting and selling service packages that support customers’ personal wellness and self-care goals. Your commitment to exceptional client care will help ensure every visit is memorable and uplifting!
Primary Responsibilities:
- Greeting Visitors and Clients - Welcome visitors and clients with a friendly and professional demeanor. Ensure a positive first impression to guests and direct them to the appropriate person or department. Be a subject matter expert in all services and products that the spa offers.
- Customer Service - Learn about our services and confidently discuss options with clients, ensuring alignment with clinician recommendations. Address customer inquiries with a positive attitude and provide helpful information.
- Scheduling - Learn and navigate each customer platform within our CRM system daily. Manage and coordinate appointments and schedules efficiently.
- Answering Phone - Answer and make phone calls in a courteous manner. Take accurate messages and provide inter-office communication when necessary.
- Compliance - Ensure strict adherence to all federal/state regulations, corporate/store policies and procedures to maintain overall spa compliance.
- Social Media Support - Assist with designing/developing/posting content and responding to customer inquiries.
- Mail and Packages - Receive, sort, and distribute incoming mail and packages. Maintain inventory and stock supplies received from deliveries.
- Community Ambassador - Act as a Community Ambassador by actively supporting occasional offsite and/or community events
- Adaptability - Display the ability to maintain composure and a positive attitude in a dynamic and evolving business.
- Extra Tasks - Perform opening, daily, and closing duties, including light cleaning tasks. Assist the Access team members with various tasks as needed.
Additional Responsibilities:
- Demonstrate open and effective communication with team and clients
- Focus on professional and personal development
- Maintain regular attendance according to team schedule
- Keeping all areas clean at all times, along with additional cleaning and/or inventory when not busy with clients
- Other duties as assigned
Education/Experience Requirements:
Education/Experience
- High school diploma or equivalent
- Proficiency in using CRM systems and basic computer skills
- 2 years applicable experience in customer service or receptionist roles preferred
- Background in fitness, sports nutrition, and/or med spa services is a plus
Other Qualifications:
- Ability to plan and prioritize daily schedule to efficiently assist clients
- Ability to establish a collaborative working relationship with management, colleagues, corporate office and team
- Ability to work independently
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Excellent verbal and written communication skills
- Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices and policies
- Ability to flex work schedule and work weekends if needed
- Professional attitude and ability to problem solve and respond to customer service requests
- Ability to maintain strict confidentiality
Key Competencies:
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to handle multiple tasks and prioritize effectively
- Positive attitude and willingness to help in all areas of the spa
- Strong judgment skills
- Being proactive and a self-starter, showcasing the willingness to “hit the ground running” and to be a quick learner