Business Manager and Member Ambassador

Job Description

Job Description

Business Manager & Member Ambassador

Crafted Swing | Vacaville, California

Compensation: $35,000 to $45,000 annual base pay, plus performance incentives with a target of $5,000 annually. Total target cash compensation of $40,000 to $50,000.

Employment: Hourly, Part-time to Full time, remote and on-site. Schedule includes some evenings and weekends based on member and event demand. Very flexible opportunity can be a side gig, stay at home mom, second job, etc..

About Crafted Swing

Crafted Swing is an indoor golf simulator business built around making golf more accessible, enjoyable, and social. We want to create a place where members build relationships, improve their games, bring friends and customers, and keep coming back.

We're looking for an entrepreneurial, personable individual to take ownership of daily operations and help grow the business. This is an opportunity for someone who enjoys people, takes initiative, and wants to make a tangible impact on local business.

The opportunity

As Business Manager & Member Ambassador, you'll be the primary leader reporting directly to the CEO. You'll be responsible for delivering a great member experience, keeping the facility running smoothly, growing memberships, developing corporate relationships, and executing the business strategy.

We're looking for someone who doesn't wait to be told what to do. You'll identify opportunities, follow through on commitments, and take pride in building a strong community around Crafted Swing.

Key responsibilities

Member experience and community

• Welcome members and guests, build personal relationships, and help new members get started.
• Encourage renewals, referrals, repeat visits, and participation.
• Organize leagues, events, social gatherings, and other member-engagement activities.
• Respond professionally to questions, feedback, and service issues.
• Coordinate and organize an annual fundraising golf tournament for members, guest and the local community
• Coordinate an annual Member retreat to an offsite golf destination.
• Ability to manage social media accounts is a major plus
• Generate social media content.

Sales and business growth

• Respond promptly to membership inquiries and follow up with prospective members.
• Conduct tours, explain membership options, and convert prospects into paying members.
• Develop relationships with local businesses and pursue corporate memberships and events.
• Build referral partnerships and execute marketing and promotional initiatives.
• Track leads, sales activity, conversions, and results.

Daily operations

• Manage bookings, facility readiness, and routine equipment checks.
• Maintain cleanliness, organization, and a professional environment.
• Coordinate routine maintenance and vendors.
• Resolve day-to-day issues and escalate significant matters appropriately.
• Maintain accurate records and provide regular business performance reports.

Execution and accountability

• Translate the owner's strategy into a weekly action plan.
• Monitor membership, revenue, retention, and expenses.
• Recommend improvements and take ownership of agreed initiatives.
• Communicate regularly with the owner and operate within established budgets and decision-making authority.

What we're looking for

• Strong interpersonal skills and a genuine enjoyment of working with people.
• Sales ability and confidence initiating conversations, following up, and asking for business.
• Self-motivation, organization, dependability, and sound judgment.
• A practical, hands-on approach to operating a small business.
• Comfort using scheduling systems, email, spreadsheets, and basic sales-tracking tools.
• Flexibility to work some evenings and weekends.

Experience in membership sales, fitness, hospitality, recreation, customer service, or small-business operations is valuable. Golf knowledge is a plus, but the ability to build relationships and execute is more important than playing ability.

Compensation and opportunity

This is an opportunity to become a trusted operating partner to the owner, take meaningful responsibility, and grow with the business as results improve.

How to apply

Please send a résumé or summary of your relevant experience and a short note describing:

1. A time you helped grow sales, memberships, or customer loyalty.
2. Why this combination of golf, community-building, and business operations appeals to you.
3. What you would prioritize in your first 90 days at Crafted Swing.

Crafted Swing is an equal opportunity employer. Final compensation, schedule, responsibilities, and employment terms will be confirmed in the written offer.