Customer Service & Shipping Associate, Full Time

Job Description

Job Description

Position Overview

This is an active, hands-on customer service job that combines physical work, organization, and attention to detail. Every day we receive several hundred packages that must be accurately processed, sorted, and organized so our customers can quickly receive their deliveries. We also assist customers with any other services we provide, primarily shipping and copy/print services.

This is a full time, permanent role. We are looking for someone interested in building a long-term career with us.

Primary Responsibilities

Package & Mail Processing

• Receive and process incoming packages and pieces of mail each day.
• Organize mail and packages by mailbox number and customer name.
• Lift, move, and retrieve packages of varying sizes throughout the day.

Shipping & Customer Service

• Assist customers with domestic and international shipping.
• Recommend appropriate shipping options based on customer needs.
• Answer customer questions and requests in person, over the phone, and by email.
• Provide basic printing, copying, scanning, and document services.
• Occasional packing of customer shipments.
• Certification as a Notary Public or ability to obtain said certification in order to perform notary services.

Social Media & Basic Website Maintenance

• Regularly post text, photo, and short video content on store social media accounts, in cooperation with other staff.
• Monitor social media channels and respond to comments, messages, and mentions.
• Ensure store social media accounts stay updated with information such as changes to store schedule, new products or services, and any other pertinent messaging.
• Using WordPress, occasionally update text content on the business website as the business changes and grows.

What We're Looking For

The ideal candidate is someone who:

• Is friendly and enjoys interacting with the public.
• Enjoys keeping things orderly and notices when something is out of place.
• Is comfortable performing physical work, including frequent bending, lifting, and moving packages throughout the day.
• Learns new systems quickly and follows procedures carefully.
• Communicates proactively with customers and coworkers.
• Is dependable, punctual, and takes ownership of their work.
• Is comfortable asking questions and committed to doing things correctly.
• Has basic computer skills and can accurately enter and retrieve information.
• Has basic experience with social media, and interest in developing those skills further.
• Is interested in completing the steps necessary to become a notary public, with all training and costs provided by the business.

Previous shipping or retail experience is helpful but not required. We are happy to train the right person.

Physical Requirements

• Frequent standing and walking, sometimes standing for the entire duration of shift.
• Repeated bending, reaching, and lifting throughout the shift.
• Ability to lift and move up to 50 pounds regularly.
• Ability to move greater than 50 pounds using provided equipment and/or support.
• Ability to work efficiently during busy periods.
• Ability to input, access, and retrieve data using standard office software and hardware.

Compensation & Benefits

• Starting pay: $20.00 per hour
• After six months, pay will increase to $22.00 per hour. Further wage increases will be provided as responsibilities and skills develop.
• While we are not currently able to offer benefits such as paid time off or health insurance, we are committed to growing the business and hope to provide additional benefits to long-term employees in the future. We do provide employees with complimentary mailbox (package/mail receiving) memberships and discounted services.

Schedule

Full time, generally:

• Four weekdays: 10:15 AM–7:15 PM (30 minute lunch)
• Saturdays: 9:15 AM–4:45 PM (30 minute lunch)
• One weekday off each week
  

If you're someone who enjoys staying organized, appreciates routine with enough variety to keep each day interesting, and wants to become part of a neighborhood business where your work genuinely matters – we'd love to hear from you! We encourage applications from folks of all backgrounds and walks of life, and we strive to create a welcoming, inclusive environment for all.

Please, no phone calls or in-person inquiries.