Job Description
Title: Social Media Analytics & Operations Coordinator
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Schedule: Hybrid (4 days on site)
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Location: New York, NY 10001
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Duration: 6 Months (Possible extension)
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About the Role:
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- We are seeking a Social Media Analytics & Operations Coordinator to support a global social media program within a leading financial services organization.
- This role will focus primarily on social media analytics, reporting, and insights, with additional responsibility for publishing workflows, governance, and social media operations
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Key Responsibilities:
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- Analyze organic social media performance across global channels and campaigns.
- Build recurring reports, dashboards, benchmarks, and performance summaries.
- Translate social media data into actionable insights and recommendations.
- Analyze engagement, reach, audience growth, content performance, and campaign results.
- Support social media publishing, scheduling, approvals, documentation, and platform administration.
- Partner with Marketing, Legal, Compliance, Corporate Affairs, and other stakeholders.
- Maintain social media processes, governance documentation, and operational controls.
- Use AI and automation tools to improve reporting and recurring workflows.
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Qualifications:
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- Bachelor’s degree required.
- 2–4 years of experience in social media analytics, digital marketing, social media operations, or marketing analytics.
- Experience with social media analytics/reporting and dashboarding.
- Experience with tools such as Sprinklr, Brandwatch, Meltwater, Sprout Social, Hootsuite, or similar.
- Strong analytical, communication, organizational, and stakeholder-management skills.
- Comfortable working in a structured or regulated environment
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