Client Care Specialist

Job Description

Job DescriptionOPTIMAL PERFORMANCEClient Care Specialist

ABOUT US:At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.

Our environment blends:

• Performance coaching & personal training.
• Nutrition & Lifestyle coaching.
• Optimal Recovery & Contrast Therapy.

We serve athletes and busy professionals who value results, consistency, and a premium experience. Every interaction matters — and the client experience is everything.

THE ROLE:As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.
This role is not just administrative. You will:

• Set the tone for the environment.
• Ensure seamless operations.
• Lead systems that deliver a consistent, high-level experience every time.

Position Type:

• Part-time.
• Full-time.
• Part-time with opportunity to grow into full-time.
• Pay starts at $15 - $25 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:Deliver a Premium Client Experience:

• Greet every client with energy, professionalism, and warmth.
• Learn client names, preferences, and goals.
• Create an environment where clients feel welcomed, valued, and taken care of.
• Maintain a calm, organized, and elevated front-of-house presence.

Own the Optimal Recovery Experience:

• Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge).
• Ensure clients understand:
  • Their session type (30 vs 60 min).
  • Basic protocol flow.
  • Locker room and shower expectations .
• Manage room scheduling and flow to ensure sessions run on time.
• Oversee room turnover between sessions, including:
  • Cleanliness and sanitation.
  • Resetting supplies (towels, water, etc.).
  • Ensuring rooms are fully prepared for the next client.

This role ensures every recovery session feels intentional, clean, and premium.

Lead Systems & Organization:

• Help build and refine systems that improve:
  • Client flow.
  • Scheduling efficiency.
  • Check-in/check-out experience.
• Maintain accurate client records and visit logs.
• Manage scheduling, bookings, and account updates.
• Process payments and memberships.

Support Daily Operations:

• Answer phones, texts, and client inquiries with professionalism.
• Assist with tours and onboarding new clients.
• Prepare spaces for training sessions or recovery use.
• Support team members and leadership as needed.

Support Growth & Community:

• Assist with client communication and retention efforts.
• Manage and maintain sales pipeline to hit growth goals.
• Support social media or marketing initiatives.
• Help create a positive, team-first culture.

WHO YOU ARE:You are organized, personable, and take pride in creating an exceptional experience.

You:

• Bring positive energy and professionalism to every interaction.
• Are highly organized and detail-oriented.
• Take ownership of your role, growth goals and environment.
• Anticipate needs before they arise.
• Communicate clearly and confidently.
• Thrive in a fast-paced, team environment.
• Care about delivering a high-level client experience consistently.
• Are comfortable creating and managing sales pipeline and experience.

REQUIREMENTS:

• Prior experience in customer service, hospitality, or front desk roles.
• Strong communication (written and verbal).
• Excellent organizational and time management skills.
• Comfortable with scheduling systems and basic technology.
• Ability to manage sales pipeline and convert leads to sales.
• Ability to multitask and stay composed under pressure.
• Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):

• Social media/marketing campaign experience.
• Experience in fitness, wellness, or recovery environments.
• Familiarity with booking software or CRM systems.
• Interest in health, fitness, or client experience systems.
• Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:

• Be part of a high-performing, growth-focused team.
• Play a key role in shaping the client experience and brand standard.
• Opportunity to grow into operations, management, or leadership roles.
• Work in an environment focused on health, performance, and impact.

OUR STANDARD: We don’t aim for “good service.”
We aim for:

• Seamless experiences.
• Clean, organized environments.
• Clients who feel known and valued.
• Consistency at a high level.

APPLY IF…
You want to:

• Be the person who sets the tone for the entire client experience.
• Take ownership of systems, organization, and flow.
• Be part of a team that values excellence and consistency.
• Help create an environment where clients want to come back.