Center Director

Job Description

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• 401(k)

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• 401(k) matching

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• Competitive salary

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• Dental insurance

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• Health insurance

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• Paid time off

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• Vision insurance

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\n\n\n \n \n Center Directors at The Learning Experience play a key role in advancing our mission to positively impact the lives of children, their families, and the communities we serve. They lead the team in fostering a nurturing, fun, and educational environment. Responsible for the center's business outcomes, the Center Director ensures both front-of-house and back-of-house operations are executed to the highest standards. They are committed to meeting enrollment and profitability goals while maintaining a high-quality team and upholding the brand's standards.\n \n \n \n \n \n Position Requirements\n \n

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• High School Diploma, GED or equivalent

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• 21 years of age or older

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• Two or more years center management/ people leadership experience highly preferred. At least one year of center management/ people leadership experience required.

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• Bachelor's degree in ECE or related field highly preferred.

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• Strong knowledge of state licensing rules and regulations.

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• Must meet any applicable background screening or state licensing requirements for the role.

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\n \n Key Responsibilities\n \n

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• Accountable for meeting or exceeding KPIs at the School level\n
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  • Utilization

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  • Student Retention

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  • Staff Turnover

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  • Payroll Percentage

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  • Lead to Tour Conversion

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• People\n
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  • Consistently prioritizes recruiting. Responds to applicants within 1 business day.

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  • Demonstrates good working knowledge of Career Plug and the hiring/onboarding process.

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  • Ensures the center is fully staffed with well-trained teachers. Utilizes the teacher onboarding process as outlined in the SOP. Including onboarding tools & milestone celebrations.

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  • Maintains high quality teaching team that demonstrates professionalism and upholds brand standards (dress code, quality interactions, classroom environment, etc.).

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  • Demonstrates professionalism. Leads by example with enthusiasm as evidenced by center atmosphere & employee engagement.

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  • Conducts and documents monthly staff development meetings to communicate important information, organize team building opportunities and/or training opportunities. Utilizes the provided TLE content.

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  • Ensures Employee Annual Performance Reviews are conducted properly and submitted on time, filed in employee file, and uploaded into Paylocity.

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  • Demonstrates strategic thinking. Utilizes available resources and asks for support as needed to problem solve.

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  • Prioritizes employee retention. Makes efforts to "save" employees where appropriate. Employee turnover is <30% for hourly and 25% for salaried employees in a rolling 12-month period.

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  • Holds the team accountable. Routinely provides clear instruction, constructive feedback and promptly addresses poor employee performance.

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  • Promptly addresses and resolves parent and staff concerns at the center level. The center has had zero problematic complaints escalated to corporate in a 3-month timeline.

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• Enrollment\n
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  • Effectively executes an ongoing formal marketing plan with a focus on enrollment and retention.

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  • Prioritizes Lead Tracking and achieves high lead to start conversion.

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  • Consistently meets or exceeds the Center's Active Enrollment Budget.

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  • Accurately forecasts new starts and drops by utilizing all systems and tools.

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  • Conducts competitive shops at least 2x/year and leverages that knowledge to remain competitive.

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  • Posts engaging photos and captions on social media platforms regularly.

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  • Secures positive customer reviews monthly.

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  • Exhibits strong family retention.

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  • Implements all brand initiatives in a quality and meaningful way.

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• Profitability\n
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  • Prioritizes efforts to ensure the center is meeting profit margin (EBITDA) budget.

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  • Knowledgeable about current month/quarter budget goals.

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  • Analyzes the monthly P&L to confirm and investigate center expenses and profit margin.

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  • Maintains accurate family and agency billing.

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  • Escalates billing errors or financial inquiries.

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  • Collects tuition by specified due dates.

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  • Manages center tuition discounts.

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• Standards and Quality\n
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  • Upholds health & safety standard operating procedures.

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  • Maintains compliance with local and state licensing regulations.

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  • Ensures supervision practices throughout the center are prioritized.

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  • Maintains center wide compliance with Medical conditions, Allergies, Dietary Restrictions, Medications and accommodation requests.

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  • Proactively maintains physical center environment. Ensures the center is organized, safe, tour ready, clutter free and clean.

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  • Confirms Student & Staff files are organized, secured and in compliance with TLE and state licensing regulations.

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  • Maintains accurate and organized TLE and State required records.

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  • Remains up to date and adheres to all state mandates, labor laws, health regulations, fire code and TLE policies.

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  • Responsibly manages and replenishes center inventory to ensure center is fully stocked within the center's budget.

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  • Prepares and processes payroll on time and accurately.

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  • Leverages required software/web platforms as well as proprietary TLE processes/systems to maximize operational efficiency.

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  • Takes initiative, demonstrates forward thinking practices, operates autonomously, meets deadlines and is responsive.

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  • Makes sound decisions to responsibly manage people, customers and business operations (exercises good judgment).

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