Group Sales Manager - Summit Hotel
Travel & Tourism
Job Description
Join the team at The Summit Hotel as our Group Sales Manager!
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Located less than ten miles from downtown Cincinnati, The Summit Hotel ushers in a new era of style and sophistication in the Queen City. As a member of the Marriott family and Marriott Bonvoy, our Cincinnati hotel offers 239 spacious guest rooms and anchors the Madison Square campus as an artful, design-forward destination for business and pleasure.
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POSITION PROFILE
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The overall objective and purpose of the Group Sales & Event Services Manager is to plan for group meetings, conferences, and social events. The ability to multi-task, work under pressure, meet deadlines and achieve daily targets, whilst offering a very high level of Customer Service is a must.
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ESSENTIAL RESPONSIBILTIES
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- Receive and complete inquiries for group meetings, events, and rooms only groups. Distribute to appropriate Sales Manager based on the Sales Team Deployment.
- Directly sell, book, and service Entertainment, Media, and VIP groups.
- Build strong relationships with customers to fully understand their needs.
- Create detailed event orders & diagrams to meet the specifications of the client, enter rooming lists, manage room blocks, food and beverage requirements, meeting room setups, billing, and other additional needs of the client.
- Maintain proper documentation of events, changes, and special requests with updated Banquet Event Orders, group resumes, and rooming lists. Provide accurate and concise information to all departments.
- Organize and conduct site visits, pre-planning visits, pre-con, and post-con meetings.
- Function as the on-site contact to client and address challenges or concerns immediately.
- Maximize revenue by selling all facets of the hotel to include restaurant, bar, patio, and outlets for upselling.
- Ability to work with vendors to ensure client satisfaction for all groups.
- Communicate and enforce contractual agreements with the client pertaining to meeting space, food and beverage, and special concessions.
- Responsible for the collection of attrition charges owed, as directed.
- Ensure that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments, as directed.
- Ensure Hilton Honors points are posted following the conclusion of the event, as directed.
- Collaborate with culinary operations to assist in the development, design, and implementation of custom menus.
- Work with sales team to prepare and distribute Group Resume Packet to hotel staff weekly.
- Create Daily Event Posting and distribute to all departments.
- Generate thank you notes for departed groups
- Greet all clients (in rotation with sales manager/DOSM for room's only groups) as they arrive on the day of arrival.
- Competently utilize the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.
- Maintain accurate, organized, and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.).
- Attend daily ops stand up to provide details on arriving groups, in-house groups, VIPs, and other items as needed
- Review arrivals report to verify room rates, market segments, and company profiles attached.
- Provide potential new BT Account info to BT Sales Manager, as needed
- Verify package guest amenities are coordinated with the front desk to ensure guest receives.
- Complete amenity forms & note cards and coordinate to ensure guest receives. Log in amenity tracker.
- Identify VIP Sales guests and coordinate room assignments with front desk, housekeeping, and food & beverage.
- Complete required reporting and documentation.
- Directly sell, track, organize, and communicate details for all photo and video shoot bookings.
- Continue professional development through educational offering made via industry trade groups and educational hospitality associations.
- Encourage repeat business through excellent customer service and inquiry handling.
- Create & log requested gift certificates as directed.
- Log all redeemed gift certificates in tracker to ensure proper usage.
- Other duties and tasks assigned by the management within the job scope.
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REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
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- Cultivates engagement and builds loyalty to the hotel.
- Proven ability to host/facilitate effective meetings.
- Ensure proper time and effort is spent to build high-level performance and consistency.
- Leads with courage to provide a culture of accountability.
- Utilizes our systems, tools, and resources to accomplish results and achieve goals.
- Advanced level of written, verbal, and interpersonal communication skills
- Ability to prioritize and organize work assignments.
- Ability to work well in stressful, high-pressure situations.
- Knowledge of Delphi, including merging menus, blocking function space, and creating BEO's.
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BENEFITS
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- Salary range - 65-70k plus quarterly bonus.
- 401k with company match
- Medical, dental, vision, life, disability insurance
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