Assistant General Manager - Brand New Luxury Apartment Lease-Up

Job Description

Job Description

Summary:

Mid-Atlantic developer Questar is setting a new standard of luxury living in Baltimore with the introduction of Sanctuary at Cross Keys – a 330-unit residential community located in the Village of Cross Keys in Baltimore’s Roland Park neighborhood, offering an exquisitely modern lifestyle, luxury resort service equivalent to a five-star boutique hotel and best-in-class amenities.

Questar is seeking an Assistant General Manager (AGM) to join the team of this 330-unit ultra-luxury mid-rise apartment building. This position reports to the General Manager and is responsible for assisting the General Manager in the day-to-day management of the residential community in accordance with company policies, lease agreements, and applicable laws. During the lease-up, the AGM will be responsible for working alongside the Leasing team to assist with the high volume of traffic and leads and will participate fully in the leasing process.

Essential Duties and Responsibilities:

• Comply with local and federal Fair Housing Standards.
• Actively participates in the leasing process daily including prospect outreach, prospect tours, prospect follow up, lease application follow up, lease generation and resident move-ins.
• Inspect property, including common areas, on a regular basis and report any repair or replacement needs to Maintenance team.
• Investigates resident disturbances, violations, or complaints, and resolves problems in accordance with regulations established in the lease agreement. Sends violation letters and assesses fines.
• Investigates resident complaints about malfunctions of utilities or furnished household appliances or goods and inspects vacated units to determine needed repairs or maintenance; creates work orders.
• Maintains Company customer service standards and responds clearly and in a timely manner to residents’ needs and complaints. Follows through to ensure resolution.
• Maintains current leases and performs collection, posting and depositing of rental payments and impounds as due. Sends late notices, collects past due rents, NSF, etc., and initiates evictions.
• Updates Yardi as residents move-in and submit notices to vacate. Sends move out acknowledgement and notify tenant of their responsibilities. Handles collections for all past residents with a balance due.
• Ensure leasing agents respond to all leads received via internet, text, email or telephone. Make sure that follow-up telephone calls, texts and emails are processed to all qualified prospective residents as per company guidelines.
• Review all documents, data and information necessary to qualify applicants, notify General Manager when file is ready for approval or denial.
• Assist in pricing analysis for renewals and available units to be submitted to the General Manager
• Schedules resident move-outs and resident move-ins to ensure a smooth transition.
• Assists Marketing and Lifestyle teams in organizing and creating resident functions and social media posts.
• Accounts Receivable, Accounts Payable and Marketing liaison for property.
• Performs other related duties and assignments as required.

Supervisory Responsibilities:

Will assist in supervising staff.

Safety:

The Assistant General Manager will adhere to good safety practices of prospects throughout the building, including requiring valid identification of visitors and reporting any suspicious activity. The Assistant General Manager will understand and adhere to the building safety procedures, security protocols, and how to handle an emergency situation.

General:

The Assistant General Manager must maintain a clean, neat and professional appearance as well as a neat, organized, clean and safe work environment, including any office or storage areas assigned. This includes complying with the dress code. The Assistant General Manager will coordinate multiple functions to most effectively and efficiently accomplish established objectives. The Assistant General Manager will follow program directives and implemented strategies which align with Questar’s overall mission, vision, and values. The Assistant General Manager is expected to meet or exceed the needs of all residents. The Assistant General Manager will continually seek out areas for improvement.

Qualifications:

• Must be willing to work some weekends.
• Knowledge of a variety of industry concepts, practices, and procedures.
• Excellent written and verbal communication skills.
• Ability to multi-task and adapt to changing priorities.
• Must interact effectively with all levels of employees and external contacts.
• Must work well under pressure, exercise good judgment when making decisions and handle stressful situations in a mature, professional manner.
• Knowledge of Yardi, Microsoft Word, Excel and Microsoft Suite.

Education and Experience:

Bachelor’s degree preferred and at least five (5) years of related training or experience, or an equivalent combination of education and/or experience. Strong interpersonal, time management and customer service skills required.

Computer skills including MS Office (Outlook, Word, Excel), internet, social media (Facebook, Instagram, TikTok, YouTube, Google, etc.).

Knowledge of database and real estate property management applications (Yardi (required), Building Link, Canva, Parcel Pending) a plus.

Certificates/Licenses:

Certified Apartment Manager (CAM) License a plus

Speaking Requirements:

Constant need to communicate both verbally and in writing, with residents, vendors, staff and the general public.

Language Skills:

Ability to comprehend and compose complex instructions, correspondence, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Excellent writing and composition skills are required.

Compensation Parameters:

Compensation for this position will be determined by experience and skill level. In addition to a highly competitive salary, the position will be eligible for annual and periodic performance incentives and bonuses. Questar also offers excellent benefits including full medical, dental and vision benefits commensurate with other employees of the organization. An employer matching 401k retirement plan is available as well as tuition assistance for qualifying course work.

\nCompany Description

Visit https://www.questarproperties.com/careers/ for more information about Questar. We look forward to hearing from you!

Company Description

Visit https://www.questarproperties.com/careers/ for more information about Questar. We look forward to hearing from you!