Job Description
Job Description
AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.
The Concessions Attendant, Attractions Beverage services AREA15’s experience-based concessions, including the Zone 2 container bar and more, serving beverages and concession items that complement each attraction’s theme. The Concessions Attendant is responsible for ensuring excellent guest service standards are met while staying in compliance with all applicable SNHD requirements. The ideal candidate has experience in a fast-paced, high-energy environment and can demonstrate strong communication skills. The Concessions Attendant should have knowledge of beverage service, point-of-sale transactions, and food safety practices, and is responsible for upholding the highest of AREA15’s standards at all times.
RESPONSIBILITIES AND DUTIES:
- Serve beverages and concession items to guests accurately and efficiently, adhering to department policies and procedures.
- Develop and maintain knowledge of each attraction’s theme, menu offerings, and pricing to support an authentic, immersive guest experience.
- Set up the concession areas for full operation; ensure all supplies, product, and tools are fully ready for operations.
- Restock beverages, concession items, cups, napkins, and other supplies throughout the shift to maintain service flow.
- Handle card transactions at the point-of-sale system accurately.
- Verify guest identification for all alcohol sales in accordance with company policy and state law.
- Maintain a clean and hygienic workstation in accordance with SNHD standards.
- Provide an accurate inventory count of product prior to and at the end of every shift.
- Assist with breakdown and closing of the concession area, including cleaning, restocking, and securing product.
- Coordinate with Attractions Operations and Attractions Beverage leadership to support guest flow, capacity, and timing within each experience.
- Participate in attraction-specific activations, themed events, and new experience launches as scheduled.
- Pose for pictures, in uniform or designated (logo) apparel, for promotional activities.
- Participate and dress up in costumes for events, movie showings, and/or themed parties.
- Participate and appear in marketing, publicity, or media materials.
- Consistently deliver exceptional service to every visitor while interacting in a professional manner, maintaining dialogue with all visitors while upholding a warm, positive, and friendly persona always.
- Initiate and maintain an upbeat environment on a consistent basis.
- Communicate effectively with all levels of employees and visitors. Ability to stay organized, handle various tasks at one time, follow up, and make accurate decisions.
- Be a brand advocate by providing guests with accurate information regarding our attractions, venues, menus, and pricing.
- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention.
- Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude.
- Requires the ability to follow instructions and work within a team environment.
- Ability to maintain composure and stay focused. Ability to maintain a high level of integrity.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Adhere to department and company policies and procedures.
- Maintain a professional, polished appearance in line with AREA15 standards.
- Work various shifts, including nights, weekends, and holidays.
- Perform other work-related duties as assigned.