Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall beds, garage cabinetry, and more. We are looking for a motivated, organized, and detail-oriented individual with strong leadership skills and a passion for providing superior customer service.
We are seeking an enthusiastic and proactive Call Center Supervisor to oversee daily office operations and ensure a seamless experience for both customers and our team.
Benefits
- Listed pay of $22-$26.
- Paid holidays and paid time off.
- Health and retirement benefits.
- Open door policy with your manager.
Responsibilities
- Coordinate designers’ appointment calendars and schedule follow-ups in our CRM.
- Coordinate administrative functions and support sales, production, and installation teams.
- Answer and direct incoming phone calls.
- Greet visitors and ensure a welcoming environment.
- Manage customer inquiries and provide timely, solution-oriented responses.
- Assist with paperwork, data entry, and maintaining office records.
- Train and supervise call center staff as needed.
Requirements
- We are looking for candidates with strong organizational skills.
- Friendly, customer-focused attitude with a professional demeanor.
- Proficient in computer applications and Microsoft Office software.
- Skilled in coaching front desk staff to deliver exceptional customer service.
- Supervisory experience. Minimum of 1 - 2 years.
Closets by Design - Overview
- Closets by Design is a nationally recognized leader in home organizing systems.
- We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.
Closets by Design - Our Values
- Serve Others
- Be a Problem Solver