Project Manager - Digital Marketing Company

Published: 6/14/2022

Job Description

About the Role

Sanctuary is looking for a Project Manager to keep our marketing and website projects organized, on schedule, and moving forward. You'll be paired with our strategists to support a dedicated set of client accounts. Our strategists own the client relationship and the strategy. You'll own the plan that brings it to life: the tasking, the timelines, the priorities, and the day-to-day requests that keep accounts running smoothly.

You'll manage both new website builds and ongoing marketing plans, which run on a monthly cycle. You'll join an established project management function and work alongside another PM using shared processes and process blueprints.

This role is a great fit for someone who thrives in a fast-paced agency environment, likes bringing order to moving parts, and gets real satisfaction from delivering on time.

What You'll Own

Support Dedicated Accounts

Partner closely with the assigned strategist by account to understand each client's goals, scope, and priorities.
Keep strategists informed on progress, risks, and anything that needs their attention, so they can stay focused on strategy and client results.
Represent project status clearly and professionally in client communications and meetings when needed.

Build and Manage Tasking Plans

Turn strategies, website builds, and monthly marketing plans into clear tasking plans in Wrike (our project management tool), using our standard blueprints.
Assign tasks to the right specialists. That includes copywriters, designers, developers, PPC and social media managers, marketing support, technical marketing and systems, and freelancers.
Keep Wrike accurate and up to date so everyone knows what's due, who owns it, and what's next.
Share feedback on where our blueprints and workflows could be improved.

Coordinate Timelines and Team Priorities

Own project timelines and deliverable dates across your accounts.
Help the team focus on the right work at the right time within your accounts.
Spot roadblocks early and escalate capacity or resourcing conflicts to the head of Client Delivery.
Adjust quickly when priorities shift, and communicate those changes clearly to the team and to clients.

Manage Marketing Client Requests

Serve as the intake point for ad hoc client requests. Clarify what's needed, scope the work, and get it into Wrike.
Set clear expectations with clients on turnaround and next steps.
Flag requests that fall outside scope or need strategic input to the strategist.

How We Measure Success

We run on EOS, so every seat has clear measurables. For this role, success looks like:

On-time delivery of project milestones and monthly deliverables
Consistent and reliable turnaround on client requests
Clear, proactive communication with the team and with clients

What Makes This Role Challenging (and Exciting!)

You'll juggle multiple projects across many clients at once while keeping both clients and internal teams informed and aligned.
You'll set realistic expectations with clients while making sure the team has what it needs to execute well.
You'll need to adapt quickly as priorities shift and projects evolve.

What You Bring

2+ years of project management or account coordination experience, ideally at a marketing or digital agency
A strong understanding of digital marketing and website projects
Keen attention to detail and strong organizational habits
Excellent writing and communication skills, with comfort in client-facing conversations
A collaborative, open communication style
The ability to handle ambiguity, respond quickly to change, and produce results in a fast-paced environment
A habit of asking great questions and a drive to keep learning about our tools and industry
A personable, positive presence that makes you fun to work with
A focus on client success
A bachelor's degree or equivalent experience

Tools You'll Use

Mac
Google Workspace (Docs, Sheets, Gmail)
Wrike
HubSpot
Slack
AI tools, like Claude and ChatGPT to streamline your work

Why Work at Sanctuary?

Hybrid & Flexible Work Environment. Most of our team comes in two days a week and works remotely the other three.

Results Over Hours. We don't track billable hours. We track accomplishments.

A Proven, Growing Company. Sanctuary is a fast-growing digital marketing agency based in the Hoover Building in North Canton. We've been in business for nearly 20 years. We've also been recognized with the Weatherhead 100 award four years in a row, ranking among the 100 fastest-growing companies in Ohio.

Work With the Best. You'll join one of the top digital marketing teams in Northeast Ohio. We create and execute ROI-driven marketing strategies that help businesses grow. Our team is made up of smart, passionate people who love learning, collaborating, and sharing great ideas.

We Run on EOS. As an Entrepreneurial Operating System (EOS) organization, we focus on clarity, accountability, and solving issues efficiently. Everyone knows the bigger vision, works toward quarterly Rocks, and takes part in weekly Level 10 meetings. We keep things moving in a transparent, structured way.

Competitive Compensation & Benefits

Competitive salary
Generous paid holidays, including:
8 holidays
1⁄2-day off for your birthday
A floating holiday
The day after Thanksgiving
Christmas Eve through New Year's Day off
3.5% 401(k) match after your first year
Employer-funded medical insurance (self-coverage)
HSA contributions
A tradition of rewarding individual results and sharing company success

Work-Life Balance That Actually Works. Life happens. Whether it's a sick kid, a last-minute doctor's appointment, a furnace repair window, or sneaking out for a baseball game, we get it. We trust you to take care of what you need to. Just coordinate with the team to keep client needs covered.

Our Core Values

At Sanctuary, our values aren't a poster on the wall. We hire, review, and make decisions based on them. Here's what each one looks like in this role.

We are Sanctuary

We strive to do work and work with people we enjoy. We only take on work where we can truly make an impact. We celebrate our strengths and successes, and embrace our weaknesses and failures, together. We value health and family and believe that it will ultimately benefit our team and our company. We passionately embrace our values to ensure that WE ARE SANCTUARY for our clients, our team, and us as individuals.

We Return Results

We know that our mission is to help our clients grow their businesses. We pursue our clients’ goals as if they were our own. We are passionate about returning great value to our clients. We demonstrate our value by consistently presenting factual data. We believe that efficiency and eliminating waste are the keys to returning maximum value.

Always Be Honorable

We do the ‘right thing’ because our integrity is paramount. We’re transparent and share information openly and proactively. We’re responsible for our individual decisions. We’re humble and admit what we don’t know. We’re honest to a fault.

Strive for Excellence

What we do, we do well. We always strive to go beyond the status quo. We can always be relied upon. We are empowered to ‘plus’ the client experience. We believe that if you expect excellence, you’ll get it.

Use Sage Judgement

We make wise, well-thought-out decisions. We approach our work by executing trusted, repeatable processes. We think strategically and can articulate what we need to succeed. We are ‘ok’ with failing, knowing that we’ll ultimately learn and improve. We believe that ‘simple is good’ and simplicity is the soul of efficiency.

Be Curious

We believe that great ideas come from curiosity. We are always learning. We are broadly knowledgeable. We strive to think outside the box. We question everything.

Be Selfless

We trust that this is “our” work. Not “my” work. We collaborate and we leverage collective genius. We are egoless when seeking what is best for our clients and our team. We make time to help our clients and team members whenever possible. We are quick to admit mistakes.

Innovate

We are forward-thinking. We challenge prevailing assumptions and suggest better approaches. We believe that we are all intensely creative. We are ‘ok’ with change because it leads to innovation and improvement. We seek excellence through process and continual improvement.

Have Boundless Courage

We take smart risks. We strive for candor and directness with everyone. We say what we think, even if it’s controversial. We avoid planning paralysis and aren’t afraid to ‘quit talking and begin doing.’ We fiercely challenge ideas and actions inconsistent with our values.

\nCompany Description

Sanctuary helps companies grow their businesses by developing and executing end-to-end marketing strategies. We believe in partnering with purpose to create and execute powerful marketing strategies accountable to measurable results. We partner with companies to build custom websites and use marketing tactics such as search marketing, social media and email to drive leads and sales for their business. Our team is comprised of highly experienced and creative specialists in a range of digital marketing disciplines, from marketing strategy and execution, writing, visual design and development to social marketing, user experience design, analytics and more.