Job Description
Job Description
Job Summary
This position works under the direct supervision of the Nurse Administrator. The Crisis RN Manager provides administrative and clinical supervision to all nursing staff and mental health technicians within Crisis Services, located at the Resource and Crisis Center, including a Crisis Residential Unit and a Crisis Stabilization unit. The nursing manager will oversee hiring, training, and performance evaluations, participate in on-call crisis responses, and support quality assurance and interdepartmental collaboration. The Crisis RN Manager is a liaison to department directors and administration to ensure coordinated and efficient operations of services and departments within Crisis Services and OCHN. The Crisis RN Manager has responsibility for treatment services provided by the nursing department for individuals served. Primary responsibilities include, but not limited to providing administrative management, training and supervision/evaluation of all nursing staff, house supervisors, and unit clerks; prioritization and delegation of duties; staff scheduling; and performing direct patient care services as required. This working Manager role must work in cooperation with physician staff and other department managers.
On Call and Coverage Responsibilities: The Crisis RN Manager is responsible for after-hours on-call nursing leadership support and for resolving staffing gaps that RN Supervisors are unable to fill. This includes nights, weekends, and holidays. When coverage cannot be secured through established staffing procedures, the Crisis RN Manager is responsible for reporting on site and providing direct coverage as needed to maintain required staffing and continuity of care. The Nurse Administrator is not included in the on-call rotation and is not responsible for filling staffing gaps or providing on-site shift coverage.
Reporting and Staffing Responsibilities: The Crisis RN Manager reports directly to the Nurse Administrator. RN Supervisors are responsible for implementing established staffing coverage procedures and making initial efforts to fill vacancies and call-offs. Unresolved coverage gaps are referred to the Crisis RN Manager, who retains responsibility for securing or personally providing coverage. The Nurse Administrator serves as an escalation point for significant clinical, operational, or administrative concerns requiring higher-level direction or authorization.
Essential Functions
- Participates in the recruitment and selection of appropriate skill levels and numbers of nursing service personnel.
- Provides clinical oversight to all clinical and non-clinical staff on a daily basis.
- Conduct/arrange adequate training of all full-time and part-time employees in positions to meet effective program needs and to maintain employee competency
- Responsible for the effective management of the facilities services on a daily basis, including planning, organizing, and directing all functions and assigned activities; establishment of goals and objectives, standards of performance and care; development of clinical policy and procedure; provision of direct clinical services; and evaluation of clinical staff, systems and improvement processes.
- Provides professional nursing care including assessment, care and treatment of clients at the facility; must adhere to standards of care as defined by the accrediting bodies
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Provides supervision and coordination of the stabilization and residential units to both nurses and nursing supervisors.
- Oversees services and activities to ensure quality patient care.
- Oversees new employee orientation and on-the-job training for all
new nurses, nursing supervisors, milieu specialists and behavioral health technicians in accordance with established orientation program plans. - Make rounds on the unit at least two times per day and participate in shift report meetings when possible.
- Communicate and provide consultation training to staff.
- Provide direct supervision, mentorship, and performance evaluations for nursing staff.
- Develop and manage staff schedules to ensure 24/7 coverage and continuity of care within the units and crisis services. Assume responsibility for any coverage gaps not filled by RN Supervisors, including personally providing on-site coverage when replacement staff cannot be secured. Escalate significant concerns requiring higher-level direction or authorization to the Nurse Administrator while retaining responsibility for staffing coverage.
- Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
- Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
- Lead quality improvement initiatives, including incident reviews and corrective actions.
- Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
- Monitor medication administration records (MARs) and ensure proper documentation.
- Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
- Ensure staff are trained and competent in medication administration protocols.
- Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
- Maintain readiness for inspections and audits by regulatory and accrediting bodies.
- Promote continuing education and professional development opportunities for nursing staff.
- Assist in the development and implementation of nursing policies and procedures.
- Ensure staff adherence to policies through education, supervision, and corrective action.
- Other duties as assigned.
Job Requirements and Qualifications
Education: Bachelor's degree in nursing (BSN) required; master's degree preferred
Training Requirements (licenses, programs, or certificates):
- Basic Life Support (BLS)
- Recipient Right’s
- Unrestricted Nursing license
Experience Requirements:
- Minimum of two years of leadership experience working in a human service, crisis or medical environment.
- Minimum of five years of psychiatric nursing experience.
Preferred Experience:
- Experience in working with electronic health records
- Experience in customer service
- Experience in crisis de-escalation
- Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
- Experience working with children with serious emotional disturbance
Job Specific Competencies/Skills:
- Interpersonal Skills
- Strong Organizational Skills
- Data Analysis
- Strategic Planning
- Strong written and oral communication
- De-escalation and conflict resolution
- Strong leadership and problem-solving skills
- Clinical knowledge of mental health and suicide prevention
- Strong time management
Knowledge Requirements:
- HIPAA
- Microsoft 365
- Recipient Right’s
- Mental Health Code
- Medicaid Manual
- Regulatory compliance
Oakland Community Health Network’s Core Competencies:
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
- Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
- Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
- Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
Additional Information
(Travel required, physical requirements, on-call schedules, etc.):
Must be available for meetings and events which may occur outside of standard office hours.
- Work performed primarily in a crisis center environment.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.