Job Description
Job DescriptionPosition location: Akron, OH Hybrid Schedule Pay: $18.00-$21.00
RESPONSIBILITIES & FUNCTIONS: · Tracking customer experiences across online and offline channels, devices, and touchpoints. · Collaborating with marketing and sales teams to enhance customer services and brand awareness. · Aligning customer experience strategies with marketing and sales initiatives. · Identifying customer needs and taking proactive steps to maintain positive experiences. · Working with internal teams to implement, evaluate, and inform of changes that can assist our customers. · Logging technical issues, as well as customer compliments and complaints. · Keeping informed of industry trends and new CRM technologies. Communicate with Leadership Connect and Act-On to update with different techniques. · Updating our CRM with new, current, and old clients. · Assisting marketing and sales teams with email blasts. Evaluating email blasts, updating opt outs and bounces, and tracking with data analytics. · Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. · Utilizing lists (web traffic, CRM, web tours, email campaigns, Fortune 500, customers changing companies, etc.) to generate sales leads for salespersons. · Initiating new ideas for sales leads. · Understanding when clients are removed from CRM, and work with sales support coordinator on sales leads. · Learning process for sales renewals, while understanding goals and objectives from team. · Providing weekly updates to the Global Marketing committee. · Performing other duties as needed.QUALIFICIATIONS · Be able to communicate clearly and precisely, both orally and in writing. · Work as a team member and to promote a positive work environment. · Physical ability to perform essential job functions. · Participate in detail oriented Development programs offered by the company or sought out by employee. · Able to adapt to change and meet deadlines. · A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred. · At least 2 years' experience as a customer experience specialist, or a similar customer support role. · Extensive experience in gathering and interpreting customer experience information. · Solid knowledge of online customer engagement platforms and channels. · Exceptional interpersonal skills and a client-centered approach.