Job Description
Job Description
Job Summary
We are seeking a Junior IT Help Desk professional for a direct hire opportunity in San Juan, PR, supporting contact center technology within the telecommunications services industry. This IT Help Desk role is ideal for an early-career technical support candidate with hands-on exposure to cloud-based contact center platforms, telephony systems, user access management, and service ticket resolution.
This position offers the opportunity to build practical Level 1 and Level 2 support experience in a fast-paced technical environment where reliability, customer service, and teamwork are essential. Candidates can expect a collaborative support setting with opportunities to learn from experienced technical teams, strengthen troubleshooting skills, and contribute to the performance of critical contact center systems.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for contact center platforms, users, and related systems.
- Manage user accounts, permissions, access changes, call routing, queues, scripts, and workflows.
- Troubleshoot platform issues, telephony concerns, carrier-related matters, and service disruptions.
- Monitor systems, document issues, update tickets, and communicate resolution status clearly.
- Support SLA compliance by prioritizing incidents, escalating issues appropriately, and following established procedures.
- Partner with internal teams to improve documentation, service quality, and overall support effectiveness.
Compensation and Benefits
- Compensation: $15 per hour.
- Job Type: Direct hire.
- Location: San Juan, PR.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.