Client-Focused Admin & Operations Manager | Hybrid Remote

Job Description

Job Description

$40,000-$45,000/year + Profit Share

Full-Time W2

Monday-Friday, 9 AM-5 PM

Work from Home

About the Role

We’re a growing real estate media company looking for a dependable, driven Admin & Operations Manager to become a key part of our small team.

This is much more than a basic administrative position. You’ll help keep the day-to-day business running smoothly, serve as a primary point of contact for clients, manage important operational details, and help create the kind of customer experience that keeps clients coming back.

Most of your work will be done from home, so we need someone who is highly self-motivated and can stay organized and productive without constant supervision. You’ll also occasionally travel throughout the Fort Worth area for networking, client outreach, and relationship-building.

We’re looking for someone who genuinely takes pride in their work, notices the details, cares about clients, and wants their performance to contribute directly to the growth of the company.

What You’ll Do

• Manage day-to-day administrative and operational responsibilities
• Respond professionally and promptly to client emails, phone calls, and text messages
• Provide excellent customer service and help resolve client questions or concerns
• Handle difficult or frustrated clients with professionalism, empathy, and a solutions-focused approach
• Manage invoices, payments, records, and other financial administrative tasks
• Work with spreadsheets, numbers, and business data with a high level of accuracy
• Keep client and company information organized and up to date
• Prioritize multiple tasks while making sure important details don’t fall through the cracks
• Work independently from home while staying connected and communicating clearly with the team
• Support the team wherever needed to keep daily operations running efficiently
• Participate in local networking and client outreach throughout the Fort Worth area as needed
• Look for opportunities to improve processes, strengthen client relationships, and support company growth

Who We’re Looking For

• Strong customer service experience, especially in a client-facing environment
• Excellent verbal and written communication skills
• Highly detail-oriented and organized
• Comfortable answering phones and communicating directly with clients
• Able to remain calm, professional, and helpful when handling complaints or difficult situations
• Comfortable working with invoices, basic math, spreadsheets, and administrative records
• Self-motivated and able to stay focused while working independently from home
• A team player who is willing to step in and help when needed
• Driven by results and motivated to contribute to the success of a growing business
• Reliable, accountable, and consistent with follow-through
• Comfortable taking ownership of responsibilities rather than waiting to be told what to do
• Able to maintain professionalism and confidentiality when handling sensitive business and client information

You must also have:

• A dedicated home workspace that is quiet, distraction-free, and free of background noise
• Reliable high-speed internet
• A phone with reliable service
• Reliable transportation for occasional local networking, outreach, and business needs
• Ability to travel within the greater Fort Worth area when needed

You’ll Love This Role If You Are...

• Someone who takes real pride in doing excellent work
• Naturally organized and the person others rely on to keep things moving
• Passionate about delivering a great customer experience
• Comfortable having significant responsibility and ownership
• Motivated by both individual performance and team success
• Excited by the opportunity to help a small business grow
• Able to work independently without losing focus or accountability
• Someone who sees a problem and starts thinking about solutions
• Looking for a long-term opportunity where strong performance can directly increase your earning potential

What We Offer

• Base salary of $40,000–$45,000 per year
• Performance-based profit sharing, with potential up to 10%
• Full-time W2 employment
• Primarily work-from-home schedule
• Consistent Monday–Friday hours
• Opportunity to play an important role within a small, growing team
• Direct impact on the company’s client experience and day-to-day success
• Opportunity to increase your earnings as your performance contributes to company growth
• A role with meaningful responsibility, autonomy, and room to make an impact

Schedule

• Full-Time, 40 hours per week
• Monday-Friday, 9:00 AM–5:00 PM
• Our office is closed on weekends. However, because this position is responsible for important client communications, you must be willing to occasionally monitor emails and phones for true client emergencies. Most weekend matters can wait until Monday, but occasionally a situation may require a quick response.

This is primarily a work-from-home position, with occasional local travel for networking, outreach, and client relationship-building. Candidates should be located in or around Fort Worth, Texas, with the south Fort Worth area preferred.

Apply Now

If you’re a detail-oriented, client-focused professional who takes ownership of your work and wants to be an important part of a growing small business, we’d love to hear from you.

Please submit your resume and application through this job posting. Initial candidate communication and screening will be handled by REPP Talent Recruiting, the company’s hiring partner.

We’re looking for the right person rather than simply filling the seat quickly. If you’re dependable, driven, organized, and excited to help a team grow, we encourage you to apply.