Debt Counseling Specialist

NCCB

Dallas, TX, USA

Published: 6/14/2022

Retail

Full Time

Job Description

Why Join NCCB?

Are you ambitious, energetic, persuasive, and motivated by financial success? Do you enjoy talking to people, identifying opportunities, and helping individuals overcome financial challenges?

At National Credit Counseling Bureau (NCCB), we believe everyone deserves an opportunity to regain control of their financial future.

We are a growing financial services company specializing in debt management, credit counseling, budgeting guidance, and financial recovery solutions. We work with individuals and families nationwide who are looking for practical ways to overcome financial hardship and improve their financial well-being.

We are looking for an ambitious, self-motivated, and results-driven Debt Counseling Specialist to join our Dallas sales team.

This is an inside sales position for someone who enjoys building relationships, conducting financial consultations, presenting solutions, and closing business.

You will receive training, sales guidance, and access to company-generated leads. However, we are also looking for someone who takes initiative, develops their own referral network, follows up consistently, and knows how to create new business opportunities.

We provide the opportunity. You bring the ambition, work ethic, and determination to succeed.

If you are competitive, coachable, and excited about earning additional income through performance, this could be the career opportunity you have been looking for!

Key Responsibilities

1. Sales & Business Development

Handle incoming company-generated leads and convert qualified prospects into clients.
Proactively generate new business through referrals, networking, social media, and other approved marketing channels.
Build and maintain your own pipeline of prospective clients.
Conduct sales consultations over the telephone, through approved online channels, and face-to-face when appropriate.
Follow up with prospective clients through calls, emails, and other approved communication channels.
Develop effective sales approaches and maintain consistent prospecting activity.
Meet and exceed established weekly and monthly sales targets.

2. Client Consultation & Financial Assessment

Conduct initial consultations with prospective clients to understand their financial circumstances and challenges.
Evaluate outstanding debts, income, expenses, and general financial obligations.
Identify clients who may qualify for debt settlement or other appropriate services.
Understand the client's needs and explain suitable solutions within the company's approved service offerings.
Clearly communicate the program process, eligibility requirements, fees, payment arrangements, expectations, and potential risks.
Build trust with clients through professional, empathetic, and transparent communication.

3. Debt Settlement Sales Presentations & Closing

Use company-provided scripts, presentations, and sales materials to guide consultations.
Confidently present NCCB's services and explain how they may help clients address their financial challenges.
Handle objections professionally and answer questions accurately.
Guide suitable prospective clients through the application and enrollment process.
Obtain completed applications, agreements, and supporting documentation.
Maintain a consistent focus on closing qualified business without compromising client suitability or compliance requirements.

4. Client Relationship Management

Maintain professional relationships with prospective and enrolled clients.
Provide timely follow-up and assistance during the initial onboarding process.
Respond to client questions and concerns professionally.
Coordinate with the processing and operations departments to ensure a smooth transition after enrollment.
Maintain accurate client information, sales notes, and follow-up records.
Encourage appropriate client referrals and positive word-of-mouth recommendations.

5. Sales Administration & Performance

Maintain an organized sales pipeline and accurate CRM records.
Track calls, consultations, follow-ups, applications, and successful enrollments.
Monitor personal performance against weekly and monthly targets.
Participate in regular sales meetings, training, and coaching sessions.
Follow established sales procedures and approved marketing guidelines.
Identify opportunities to improve sales conversion rates and business development strategies.

6. Professionalism & Compliance

Represent NCCB professionally in all client interactions.
Ensure clients receive honest, accurate, and transparent information.
Never guarantee debt reductions, creditor settlements, or specific credit score improvements.
Follow all applicable consumer protection, advertising, telemarketing, and debt settlement regulations.
Maintain strict confidentiality of client financial and personal information.
Prioritize the client's financial circumstances and suitability over sales targets.

Qualifications

What We're Looking For (Required)

Debt Settlement Sales Experience: 1–2 years of experience in debt settlement inside and or a related customer-facing sales position.
Closing Ability: Demonstrated ability to present debt settlement services, overcome objections, follow up with prospects, and close sales.
Communication: Excellent verbal and written communication skills.
Business Development: Ability and willingness to generate new business and develop referral opportunities.
Computer Skills: Proficiency in Microsoft Office, email, internet research, and general computer applications.
Organization: Strong time management, follow-up, and administrative skills.
Independence: Ability to work independently while contributing to a team-oriented sales environment.
Personality: Outgoing, confident, energetic, persuasive, positive, and motivated by achieving goals.
Coachability: Willingness to learn, follow established processes, accept feedback, and continuously improve.
Integrity: Professional judgment and the ability to handle sensitive client information responsibly.

Bonus Points For (Preferred)

Previous experience in debt settlement, debt management and credit counseling services.
Experience in high-volume telephone sales or inside sales environments.
Proven track record of consistently achieving sales targets.
Experience generating leads through networking, referrals, and social media.
Familiarity with CRM systems and lead management platforms.
Bilingual English and Spanish communication skills.
Knowledge of consumer credit reports, credit card debt, collections, and personal finance.

Compensation & Performance Incentives

We believe hard work and outstanding performance should be rewarded.

NCCB offers a competitive guaranteed hourly base pay, together with additional weekly performance bonuses and sales incentives.

Your earning potential will grow through consistent performance, successful client acquisition, quality enrollments, and the development of new business opportunities.

Our compensation structure is designed to reward individuals who demonstrate initiative, consistency, and a genuine commitment to achieving results.

The more value you bring to the business, the greater your opportunity to grow your earnings.

Training & Career Development

We provide structured onboarding and ongoing training to help our debt settlement sales professionals understand our services, develop their sales skills, and confidently assist prospective clients.

Training includes:

NCCB services and program knowledge.
Consumer debt and credit education.
Financial assessment and client consultation techniques.
Debt settlement telephone sales and closing techniques.
Debt settlement leads management and follow-up strategies.
Debt Settlement sales performance development.
Compliance and professional client communication.

We prioritize internal promotions and reward employees who consistently perform well and show leadership potential.

Potential career progression:

Debt Counseling Specialist
Debt Counseling Specialist Team Lead
Senior Debt Counseling Specialist
Debt Counseling Assistant Supervisor
Debt Counseling Supervisor
Debt Counseling Assistant Manager
Debt Counseling Branch Manager
Debt Counseling - Director of Operations

How to Apply

Are you ready to take control of your career and build your earning potential?

1. Submit your resume

Send your resume to us with the subject line:

Debt Settlement Specialist Application with your full name

2. Highlight Your Experience

Please include details of your experience in:

Telephone and inside sales.
Debt settlement sales presentations and closing.
Debt settlement sales.
Achieving sales targets and performance goals.
Lead generation and business development.
CRM systems and client management.
Bilingual capabilities (if applicable).

3. Tell Us Why You Are the Right Candidate

Include a brief 3–5 sentence introduction explaining why you would be successful in this position and what motivates you to achieve sales targets. We are looking for individuals who want more than just a job. We want ambitious professionals who are ready to grow, contribute, and build a successful career with NCCB.

NCCB – Helping Individuals and Families Take Back Control of Their Financial Future.

\nCompany Description

NCCB is a forward-thinking financial recovery organization dedicated to helping consumers overcome debt and build stronger financial futures. Operating since 2003, we combine industry expertise, innovative technology, and a people-first culture to deliver exceptional client outcomes. We believe our success starts with our employees, which is why we invest in training, career development, and creating an environment where individuals can grow, contribute, and make a lasting impact.