Front Office & Design Marketing Coordinator
Job Description
Job Description
JOB SUMMARY
The First Voice Our Clients Hear
Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you’re the one picking up. Internally, we call this role our Director of First Impressions. You’ll be the warm, organized person who turns a homeowner’s first question into a booked design consultation. You’ll also help keep our marketing, our office, and our company culture running smoothly.
If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we’d love to meet you.
About Sea Pointe
Sea Pointe Design & Remodel is an award-winning residential design-build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms, and additions. We’re a close-knit team that takes both our craft and our culture seriously.
What You’ll Do
Client Experience
- Answer and route incoming calls so every caller feels taken care of
- Schedule complimentary in-home design consultations for our Design Consultants
- Follow up promptly on every new inquiry by phone, text, and email
- Guide past clients through our handyman and warranty process, coordinating with our Production team
- Own our CRM and keep client and project information accurate and complete
- Scan completed job files and organize them on the company server
Marketing
- Track lead status and deliver weekly lead reports and the monthly Sales Report
- Manage our Client Referral Program
- Represent Sea Pointe in local community groups and on social media
- Help plan, book, and host our educational client workshops
Office & Leadership Support
- Set up quarterly All-Staff meetings, including food, tables, and chairs
- Organize employee gifts and company apparel, and keep inventory
- Coordinate supply ordering with our admin team
- Support the President and sales leadership team as needed
Company Culture
- Lead our Fun Committee and plan the events that make Sea Pointe a great place to work
Who You Are
- Warm and upbeat. People trust you right away, and you make everyone feel welcome, whether it’s a client or a coworker.
- Detail-oriented. You love a clean calendar, an accurate database, and a process that works.
- Proactive. You spot what could run better and fix it without being asked.
- A clear, friendly communicator by phone, email, and text.
- Excited to grow your marketing skills and see how your work drives real results.
- Comfortable with CRM software and Microsoft 365. Experience with JobTread, Canva, social media, or the construction and design industry is a plus but not required.
- 2+ years in hospitality, customer service, reception, office administration, or a similar role, or equivalent experience.
What We Offer
- 75% company-paid health insurance
- 2–4 weeks PTO based on years of service, plus 7 paid holidays
- 401(k) with 3% company contribution after one year
- A beautiful design showroom to work in and a team that genuinely enjoys working together