Office Assistant - Sales & Marketing Support

Job Description

Job Description

Benchmark Painting & Carpentry is looking for a dependable, organized, and outgoing Office Assistant to support our daily office operations, customer communication, sales follow-up, and marketing activities.

This is a hands-on support position, ideal for someone with customer service, office administration, or basic sales experience who enjoys speaking with customers, staying organized, and learning new skills.

Key Responsibilities

Customer Service & Sales Support

• Answer incoming calls and assist customers with questions.
• Follow up with leads, estimates, and previous customers by phone, text, and email.
• Schedule appointments for our sales representatives.
• Make outbound calls to potential customers and follow up on existing opportunities.
• Assist with generating new leads through basic research and outreach.
• Update customer information, appointments, and follow-up activities in our CRM.
• Help the sales team stay organized with pending estimates and customer follow-ups.

Marketing & Social Media Assistance

• Assist with posting content on Facebook, Instagram, LinkedIn, and other social media platforms.
• Help organize project photos, before-and-after pictures, and short videos.
• Assist with creating simple social media posts and marketing materials.
• Help prepare email campaigns and customer communications.
• Coordinate photos and project updates with our marketing team.
• Use basic AI tools to assist with writing, research, and content creation.

Office & Administrative Support

• Assist with coordinating painting and carpentry projects.
• Maintain accurate customer records and update company software.
• Send review requests and thank-you cards.
• Assist with general office tasks, data entry, and organizing information.

Seasonal Christmas Decor Support

During the holiday season, assist our sister company, Christmas Decor, with answering calls, customer follow-ups, appointment scheduling, and marketing/social media posting during the season.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service, office administration, or sales support experience preferred.
• Comfortable speaking with customers over the phone.
• Willing to make outbound follow-up and prospecting calls.
• Basic computer skills, including Microsoft Office and Google Workspace.
• Familiarity with social media platforms.
• Good written and verbal communication skills.
• Organized, dependable, and able to manage multiple tasks.
• Willingness to learn CRM software, scheduling systems, and AI tools.
• Positive attitude and ability to work well with a small team.
• Bilingual English/Spanish or English/Portuguese is a plus, but not required.

Experience in painting, construction, or home services is helpful but not required. Training will be provided on our systems and processes.

Who We're Looking For

We are looking for someone who:

• Enjoys talking to people and providing good customer service.
• Is comfortable picking up the phone and following up with customers.
• Takes initiative and doesn't need constant reminders.
• Can stay organized while handling different office tasks.
• Has an interest in social media and basic marketing.
• Is willing to learn and grow with our company.
• Understands that this is a support role involving daily administrative work, customer communication, and sales follow-up.

This position is ideal for someone looking to build their experience in office administration, customer service, and sales support while working with a growing local business.

The company reserves the right to modify job duties based on business needs.