Job Description
Job Description
Job Summary
We are seeking dependable Remote Customer Service Representatives for a full-time opportunity supporting customers with questions related to applications, eligibility, and healthcare coverage. This Remote CSR role is open to New Jersey residents only, and residency will be verified.
This is a strong opportunity for customer service professionals who enjoy helping others, working in a structured call center environment, and using technology to solve customer needs. The position offers paid training, ongoing coaching, and a supportive remote work environment designed to help representatives succeed.
Successful candidates will be professional, reliable, detail-oriented, and comfortable handling a high volume of inbound calls while navigating multiple systems. This role is ideal for individuals who can work independently from home, follow detailed procedures, and maintain accuracy and confidentiality.
Key Responsibilities
- Answer inbound customer calls and provide courteous, professional support.
- Assist customers with questions related to applications, eligibility, and healthcare coverage.
- Enter, update, process, and document customer information accurately in required systems.
- Follow established policies, scripts, procedures, and compliance guidelines.
- Navigate multiple computer systems while assisting customers in real time.
- Escalate complex questions or issues to the appropriate support resource when needed.
Compensation and Benefits
- Pay is $18.00 per hour for English-speaking representatives.
- Pay is $19.00 per hour for English/Spanish bilingual representatives.
- Full-time, temporary contract position.
- Temp-to-hire opportunity.
- 40 hours per week.
- Remote work-from-home position for New Jersey residents only.
- Must have full availability between 8:00 AM and 8:00 PM ET, Monday through Sunday.
- Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
- Specific work schedules will be assigned based on business needs.
- Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
- Candidates must be on camera throughout training and nesting and maintain reliable attendance.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.