Community Manager

Job Description

About the Role:The goal of the Community Manager is to make a memorable impression on potential and existing clients, as well as visitors for both District Offices and our clients. The Community Manager will exhibit professionalism in their appearance, and behave in a friendly, smart, and courteous manner towards our clientele, whether it be over the phone or in person. These qualities are essential to being a successful Community Manager at District Offices.

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Are you a recent college graduate looking for your first professional job to launch your career?District Offices is a great environment to touch many aspects of a business environment – operations, marketing/social media, sales, accounting, and much more!

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Essential Duties & Responsibilities:

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• Responsible for the successful operation of a business center, including day-to-day tasks to ensure client satisfaction.

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• Provide executive office services by engaging a diverse network of clients in a high-energy, technologically advanced co-working space.

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• Resourcefully operate all office equipment: Virtual meetings / Teleconference Software / Hardware, Copier, Computers, Printers, Scanners, and Facsimile Machines.

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• Support social media marketing efforts by providing content for the marketing agency

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• Gain a clear understanding of the clients to ensure the best possible handling of requests, visitors, and service requirements

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• Handle all accounts payable (AP) and accounts receivable (AR)

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• Answer all incoming calls in a professional and efficient manner. Have a good understanding of telephone answering software: Multi-switch telephone lines.

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• Maintain in District Offices approved formats, an accurate and up-to-date log of all client account codes, telephone numbers, and other important information.

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• Assist clients with amenities of the center and area by recommending hotels, restaurants, taxi/limo, courier services, etc. as necessary

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• Open and close front desk daily

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• Attend to client and guest needs by facilitating incoming event planning queries by customizing and executing memorable experiences.

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• Sign for deliveries and receive daily incoming mail for our clients.

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• Independently perform administrative support, including sustaining all business center/ community cafe inventory, while simultaneously managing front desk interactions.

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• Prepare/Schedule client and District Offices meeting rooms and equipment needs.

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• Receive and set-up catering assignments.

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• Be knowledgeable of all other center locations, Corporate team, and District Offices’ services.

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• Create marketing packets when required.

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• Ensure that the center is stocked with paper and office/copier supplies.

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• Assist Director of Sales and Operations Manager when needed, i.e. miscellaneous tasks, etc. Daily postings across all platforms.

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Other Duties (performed as needed and/or required):

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• Explain telephone features and voice mail programming to clients as necessary.

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• Perform basic phone troubleshooting as required.

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• Assist with coffee and office supply inventories.

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• Assist with outgoing mail, including sorting, forwarding, packaging and proper postage.

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• Assist with the overall cleanliness and maintenance of the center, including spot cleaning.

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• Assist with center security, including locking/unlocking doors.

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• Prepare and configure offices for new clients, including welcome packets.

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• Serve as backup to other similar positions at other locations. May provide backup assistance to other centers as needed or required.

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Essential Knowledge, Skills & Abilities:

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• Ability to problem solve and multi-task

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• Demonstrate a positive, pleasant, and professional demeanor.

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• Demonstrate exceptional communication skills.

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• Demonstrate strong organizational skills, ability to prioritize workload, and work efficiently with minimal supervision.

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• Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage scales, and copier.

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• Possesses exceptional customer service skills.

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• Effectively manages company specific software programs.

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• Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.

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• Knowledge of social media marketing current best practices.

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• Experience planning social media programs.

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• Planning, managing, and executing social media initiatives.

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• Experience with event planning is a plus.

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Education and Experience Required:

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• College degree required

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• Minimum 6 months experience in an office environment in a similar position

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District Offices is an equal opportunity employer.

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Benefits: 100% paid by employer

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• Dental insurance

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• Health insurance

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• Vision insurance

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Schedule: Monday – Friday 8:30am – 5:30pm