Job Description
Job DescriptionWe are looking for a Guest Services Coordinator to support catering and conference operations at a hospitality property in Rancho Palos Verdes, California. This Contract position plays an important role in keeping group and event administration organized, accurate, and responsive while helping deliver a smooth experience for guests, clients, and internal teams. The ideal candidate brings strong customer service instincts, solid administrative ability, and the composure to manage multiple priorities in a fast-paced resort environment.
Responsibilities:
• Coordinate administrative tasks for catering and conference service leaders to help ensure group and event business is handled efficiently from planning through execution.
• Organize and maintain departmental records, documents, and filing processes so information remains accurate, accessible, and up to date.
• Prepare, update, and distribute banquet event documentation and related materials promptly while tracking revisions and recording changes as needed.
• Enter and verify event, banquet, and billing-related information in required systems, including adding banquet check details and confirming data accuracy.
• Generate recurring and ad hoc operational reports for managers on a daily, weekly, and monthly basis to support planning and service delivery.
• Assist with client-facing and event-support activities such as preparing group materials, coordinating amenities, arranging reservations, supporting room inspections, and following up on event guarantees.
• Respond to guest and client inquiries about property services, policies, amenities, and daily activities with professionalism and clear communication.
• Support office operations by handling department mail, producing copies, taking and distributing meeting notes, contacting vendors for requested items, and keeping supplies stocked.
• Protect confidential guest and employee information, direct external media inquiries to the appropriate contacts, and follow hotel safety, cleanliness, and service standards at all times.• High school diploma or equivalent required.
• Strong computer proficiency is required; experience with Salesforce is preferred.
• Ability to type approximately 50–60 words per minute with accuracy.
• Excellent verbal and written communication skills in English, along with strong customer service and scheduling abilities.
• Proven ability to prioritize tasks, stay organized, and manage several responsibilities at once in a busy hospitality setting.
• Detail-oriented presentation and a courteous, service-focused approach when interacting with guests, clients, and team members.
• Comfortable working under pressure, standing or walking for extended periods, and lifting or moving materials within physical job demands.
• Experience supporting events, guest services, or high-profile service environments is preferred.