General Manager

Job Description

About OneOff Club\n

OneOff Club is a premier multi-channel e-commerce retailer specializing in high-end luxury menswear and goods offered at steep discounts. Operating across digital storefronts, platforms like Shopify and eBay, and live-stream selling events, we connect discerning customers with luxury fashion and designer apparel. We are looking for an experienced, driven, and visionary General Manager / CEO to take ownership of end-to-end business operations, scale our channels, and build high-performing teams.

Position Overview\n

As General Manager, you will serve as the executive leader responsible for the overall strategy, daily operations, financial performance, and growth of OneOff Club. You will act with full CEO-level authority, working closely with the founder and business partners to drive revenue, streamline supply chain and warehouse workflows, optimize multi-channel sales, and lead cross-functional teams across e-commerce, customer success, marketing, and livestream operations.

Key Responsibilities1. Executive Leadership & Strategic Growth\n

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• Define, communicate, and execute the company’s strategic roadmaps, performance milestones, and annual revenue targets.

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• Lead daily operations across all departments, establishing strong accountability, standard operating procedures (SOPs), and operational workflows.

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• Monitor key e-commerce metrics (GMV, CAC, LTV, conversion rates, inventory turnover) and make data-driven strategic adjustments.

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2. Multi-Channel E-Commerce & Retail Management\n

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• Oversee and optimize store operations across Shopify, eBay, and livestream selling channels (Whatnot, TikTok Live, eBay Live).

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• Partner with sourcing and buying managers to evaluate designer inventories, monitor luxury fashion market trends, and implement high-margin pricing strategies.

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• Drive marketing strategies, social media presence, customer retention programs, and special promotional discount campaigns.

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3. Operational, Logistics & Warehouse Governance\n

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• Supervise warehouse logistics, inventory intake, quality assurance, fulfillment, and return workflows to maximize speed and efficiency.

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• Implement software integrations and automation tools (Shopify, QuickBooks, inventory control platforms) to streamline order tracking and accounting.

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• Oversee multi-room studio and warehouse layout planning for stream setups, storage expansion, and fulfillment optimization.

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4. Financial Performance & P&L Ownership\n

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• Manage the complete P&L, budget allocations, cash flow modeling, operational expense tracking, and financial forecasting.

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• Direct accounting processes and reporting schedules to ensure strict compliance and financial health.

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• Negotiate high-value vendor contracts, supplier agreements, consignment deals, and logistics partnerships.

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5. Team Building & Talent Management\n

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• Directly lead, mentor, and evaluate department managers, operations staff, content creators, and livestream hosts.

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• Establish contractor frameworks, commission structures, and hiring plans for key full-time and freelance roles.

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• Foster an inclusive, high-energy, and results-driven workplace culture.

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Qualifications & Requirements\n

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• Experience: 7+ years of progressive leadership experience in executive management (General Manager, COO, CEO, or VP of E-Commerce), ideally in luxury retail, off-price e-commerce, or fast-paced multi-channel retail environments.

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• E-Commerce Expertise: Deep familiarity with Shopify Admin, eBay Seller Hub, live-stream platforms, digital marketing, and multi-channel fulfillment operations.

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• Financial Acumen: Proven track record of managing full P&L budgets, cash flow management, and financial reporting software (e.g., QuickBooks).

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• Luxury Market Knowledge: Strong understanding of high-end fashion, menswear aesthetics, vintage accessories, and off-price inventory purchasing models.

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• Leadership Skills: Exceptional leadership, negotiation, communication, and decision-making capabilities.

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• Education: Bachelor’s degree in Business Administration, Management, Finance, or a related field; MBA is a strong plus.

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Compensation & Benefits\n

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• Competitive executive base salary based on experience.

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• Performance-based executive bonus structure tied to company GMV and profitability milestones.

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• Leadership equity / profit-sharing opportunities.

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• Paid time off (PTO) and executive benefits package.

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