Chiropractor Front Desk Coordinator

Job Description

Job Description

Front Desk Coordinator – ChiroGuys Chiropractic

About Us:

At ChiroGuys Chiropractic, we’re a dynamic, multidisciplinary wellness clinic offering chiropractic care, physical therapy, medical injections, assisted stretching, and massage therapy. With three dedicated doctors and a skilled clinical assistant, we’re committed to delivering integrated, results-driven care to our patients.

Our collaborative environment blends advanced techniques, modern technology, and personalized attention to help patients achieve long-term health goals.

Position Overview

We are seeking a highly organized, personable, technologically proficient, and motivated Front Desk Coordinator to join our growing team.

This is a patient-facing leadership role where you'll be the first and last point of contact for our patients and a key driver of practice flow, communication, and retention. The successful candidate must be comfortable working with multiple software applications, navigating digital systems, troubleshooting basic technical issues, and quickly learning new technology.

The ideal candidate is bilingual (Spanish/English), confident, professional, detail-oriented, and thrives in a fast-paced, technology-driven clinical environment.

Key Responsibilities

• Greet patients warmly and manage check-in/check-out processes.
• Coordinate patient scheduling and follow-up appointments for multiple providers.
• Present care plans and explain services with clarity and confidence.
• Handle payments, insurance verifications, and patient account management.
• Drive patient retention and reactivation through excellent service and follow-up.
• Collaborate closely with providers and assistants to optimize clinic flow.
• Support internal marketing efforts and assist with social media content as needed.
• Ensure the front office runs smoothly, with a proactive eye for improvements.
• Efficiently operate electronic health record (EHR) systems, patient scheduling software, and digital practice management platforms.
• Demonstrate strong computer skills, including proficiency with Microsoft Office, email, spreadsheets, online platforms, and cloud-based applications.
• Manage multiple computer applications simultaneously while maintaining accuracy and efficiency.
• Quickly learn, adapt to, and implement new software, digital tools, and office technologies.
• Troubleshoot basic computer, printer, scanner, and software issues when necessary.
• Maintain accurate electronic patient records while ensuring patient confidentiality and HIPAA compliance.
• Assist with digital communications, patient outreach, reporting, and online administrative tasks.

What We’re Looking For

• Strong computer and technology skills: Candidates must be highly comfortable using computers, navigating multiple software programs, managing electronic records, and learning new digital systems independently.
• Technologically adaptable: Able to quickly learn unfamiliar software, troubleshoot basic technical problems, and efficiently use technology to improve workflow.
• Strong interpersonal and communication skills: Comfortable speaking with patients about care plans and recommending appropriate services.
• Sales-minded: Confident guiding patients toward appropriate treatment plans and converting inquiries into appointments.
• Highly organized: Able to juggle schedules, patient needs, digital records, and office operations with poise.
• Healthcare-savvy: Prior experience in chiropractic, physical therapy, or a multi-service clinic is a big plus, but not required.
• Detail-oriented: Able to enter and maintain accurate information across multiple digital platforms.
• Self-motivated and resourceful: Capable of independently resolving routine administrative and technology-related challenges.
• Team player: Able to manage front-desk duties and office administration with professionalism.

IMPORTANT: This is a technology-intensive administrative position. Applicants must possess strong computer literacy and demonstrate confidence working with modern software and digital systems. Basic computer familiarity alone is not sufficient.

Required Qualifications

• Ability to learn and navigate new computer systems quickly.
• Experience using email, online scheduling tools, spreadsheets, and digital communication platforms.
• Excellent organizational, multitasking, and communication skills.
• Ability to work independently and manage competing priorities.
• Strong attention to detail and accuracy when handling electronic information.

Preferred Qualifications

• Front desk or office experience, ideally in a healthcare setting (willing to train the right candidate).
• Bilingual (Spanish/English).
• Experience with electronic health records (EHR) or practice management software.
• Familiarity with ChiroTouch or similar healthcare management platforms.
• Experience with social media platforms, digital marketing tools, and online patient communications.

Benefits

• Competitive hourly pay with potential bonuses.
• Complimentary chiropractic and wellness services.
• Supportive and growth-focused work environment.
• Paid time off and flexible scheduling opportunities.

\nCompany Description

ChiroGuys Chiropractic is a modern, tech-driven wellness clinic in Richmond, VA, blending 40+ years of orthopedic and chiropractic expertise with a personalized, patient-centered approach. Our mission is to uncover the root cause of pain, restore movement, and empower every patient to live an active, pain-free life. We value teamwork, innovation, and continuous learning in a supportive, family-like environment.

Company Description

ChiroGuys Chiropractic is a modern, tech-driven wellness clinic in Richmond, VA, blending 40+ years of orthopedic and chiropractic expertise with a personalized, patient-centered approach. Our mission is to uncover the root cause of pain, restore movement, and empower every patient to live an active, pain-free life. We value teamwork, innovation, and continuous learning in a supportive, family-like environment.