Job Description
Job DescriptionJob DescriptionJob Title: Account Manager Working Location: Norcross, GA.Duration: Full Time employment working in the office 5 days a week from 8:30-5:30 PM ETSalary: 45,000
A leading provider of premium home furnishings catering to designers for high-end homes, residences for seniors, and those transitioning to retirement living. Our warehouse operations are crucial to our success, ensuring efficient receiving, picking, and packing of furnishing orders and storage of furnishing. We are currently seeking a Customer Service Account Manager to support our customers and marketing efforts, ensuring our clients receive exceptional service.Job Description:
As an Account Manager (for Interior Designers) you will play a vital role in customer service. You will be responsible for managing customer inquiries, coordinating opperational efforts, and assisting with various administrative tasks to enhance customer satisfaction.Key Responsibilities:
1. Handle customer inquiries via phone, email, and online chat in a prompt and professional manner, providing information about products, order status, and delivery schedules.
2. Assist in the execution of marketing efforts to promote our home furnishings to designers of high-end homes, seniors, and retirement communities.
3. Coordinate with the interior designers to ensure furnishing orders are fullfilled correctly.
4. Manage customers, respond to inquiries, and promote our products and services.
5. Collaborate with the sales team to identify opportunities and upselling to maximize customer value and satisfaction.
6. Maintain customer databases and records, ensuring accuracy and completeness of customer information for targeted marketing efforts and personalized communication.
7. Assist in organizing marketing opperations.
8. Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement in our marketing strategies.Qualifications:
- Previous experience in customer service, Account Management, or administrative roles is advantageous.
- Strong communication skills with the ability to interact confidently and professionally with customers, colleagues, and external partners.
- Proficiency in computer software applications, including Microsoft Office suite, CRM systems, and social media platforms.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Creative thinking and problem-solving abilities to develop innovative marketing solutions and address customer needs.
- Ability to work independently as well as part of a collaborative team in a fast-paced environment.
- Passion for customer service excellence and a genuine interest in home furnishings and interior design trends.