Technical Support Analyst 3 in NOVA - 100% ON SITE - 810936

HCL Global Systems Inc.

Warrenton, VA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Must have McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
Basic experience with the setup and support for IT presentations utilizing equipment and software.
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices such as printers and scanners.
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
Basic experience with IT inventory control and reporting.
Basic experience with IT staff training via in person or electronic media.
Basic experience with analog and digital phone configuration and troubleshooting.
Working knowledge and experience with computer application installation, administration, and training.
Strong verbal and written communication skills.
Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
Working knowledge of supporting and troubleshooting LAN/WAN environments, including network protocols and concepts such as TCP/IP, DNS, and DHCP.
Expert working knowledge and experience with Email application installation, administration, troubleshooting and training including Google Suite, PST files, calendars, and distribution lists.
Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, and Google Chrome.
Good understanding of Network and IT security.
A valid driver s license and reliable personal transportation for occasional travel to satellite offices.
Ability to pass a state background check and maintain a clean criminal history.