Job Description
Job Description
Summary Statement
The Donor Care Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.
Responsibilities
- Contacts donors via the telephone and/or e-mail when called for further testing after initial recruitment.
- Speaks with the donor and motivates with educational information on the donation process.
- Seeks first contact support from donor advocates as necessary
- Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
- Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
- Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
- Develops relationships with phlebotomy services and laboratories.
- Documents all procedures and workflows and recommends process improvement.
- Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
- Researches donors and calls associated contacts via social media.
- Responsible for meeting individual and group Key Performance Indicators (KPI)
- Other duties as assigned
Knowledge, Skills and Experience
- Ability to prioritize work and multi-task effectively.
- Sales Experience preferred.
- Excellent oral and written communication skills.
- Outstanding interpersonal skills, phone etiquette and sense of business protocol.
- Proficient with MS Office Suite, including Outlook, Word and Excel.
- Strong problem-solving and troubleshooting skills.
- Motivated and goal-oriented self-starter.
- Flexible schedule and willingness to travel as needed.
- Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.
This position would be Monday-Friday from 10:00 am- 6:30 pm in office.