Job Description
Job Description
Job Summary
We are seeking a Customer Service Representative for a fully remote contract opportunity supporting customers in the healthcare services industry. This role is ideal for candidates who enjoy helping others, solving problems, and working in a fast-paced call center environment.
As a Customer Service Representative, you will assist customers with inquiries, document interactions accurately, and provide professional support while navigating multiple computer systems. This opportunity offers paid training, a structured remote work environment, and the chance to build valuable healthcare customer service experience with a supportive team.
The ideal candidate is dependable, communicative, comfortable using technology, and able to work independently from a quiet home workspace.
Key Responsibilities
- Respond to customer inquiries by phone and provide accurate, professional support.
- Document customer interactions clearly and completely in internal systems.
- Navigate multiple computer systems to research information and resolve questions.
- Provide courteous, patient, and solution-focused service in a high-volume call center environment.
- Follow established procedures, compliance guidelines, and service standards.
- Maintain reliable attendance and meet expectations for remote work performance.
Compensation and Benefits
- Pay rate: $17.00 to $18.00 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Fully remote.
- Paid training provided.
- Training schedule: Monday-Friday, 8:00 AM to 4:30 PM ET.
- 100% attendance is required during training.
- Operating hours: Monday-Friday, 8:00 AM to 8:00 PM ET.
- Candidates must be flexible to work scheduled shifts during operating hours, including occasional evenings and weekends as business needs require.
- Occasional Saturdays and Sundays may be required during peak periods or open enrollment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.