Restaurant General Manager

Published: 6/14/2022

Job Description

McCalls' Catering and Events is looking for a dedicated Restaurant General Manager Upscale Casual Dining to open & operate and lead our new project. We currently run six high volume Cafés, Restaurants & Coffee bars in San Francisco, and adding this new exciting venture, soon. We are a company with a reputation for high standards, client satisfaction and culinary delights. We have over 46+ years of Business experience in San Francisco. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.

Restaurant General Manager Upscale Casual Dining responsibilities include:

Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints

Job brief

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations, in cooperation with respective Department Heads
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with office & restaurant management software, like Square, Toast and OpenTable.
Extensive food and wine knowledge
Computer literacy
Experience in event planning
Good financial management skills
Critical thinker and problem-solving skills
Team player
Strong leadership, motivational and people skills
Excellent organizational and time management skills.
Effective communication skills.
Acute financial management skills
Social Media skills related to the position
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
A food handler's license and ABC certified
Sound knowledge of food health and safety regulations.
Vaccination is a requirement of the job and accommodations due to disability or religious reasons will be evaluated in compliance with prevailing regulations.

\nCompany Description

McCalls’ Catering and Events is looking for a General manager who is keen to pre-open and run successfully our newest restaurant addition whilst working in close cooperation with our Management Team. We have over 46 years of Business experience in San Francisco. Come join our amazing team of highly motivated, talented and experienced hospitality leaders.