Job Description
Job Description
Manager
Dog Boarding, Daycare, Grooming & Training Facility
Position Summary
The Manager is responsible for assisting the General Manager for overseeing the daily operations, staff leadership, customer experience, and financial performance of the facility. This role ensures the highest standards of animal care, safety, cleanliness, and customer satisfaction while driving operational efficiency and business growth. The Manager recruits and develops a team across boarding, daycare, grooming, obedience training services, and retail sales, creating a positive environment for pets, customers, and staff.
Key Responsibilities
Operations Management
Assist the GM with overseeing all daily operations including boarding, daycare, grooming, and obedience training services
Ensure the facility operates safely, efficiently, and in compliance with all animal welfare regulations
Maintain a clean, organized, and sanitary environment throughout the facility
Monitor pet health, safety, and behavior while ensuring proper supervision and care protocols
Manage scheduling and capacity to maximize occupancy and service utilization
Staff Leadership & Development
Assist GM with recruiting, training, supervising, and developing staff including kennel attendants, groomers, trainers, and front desk personnel
Establish clear expectations, procedures, and performance standards
Provide coaching, performance feedback, and professional development
Foster a positive, team-oriented workplace culture centered around compassion for animals
Customer Experience
Ensure exceptional customer service and communication with pet owners
Address customer questions, concerns, and service requests promptly
Build strong relationships with clients to encourage repeat business and referrals
Manage reservations, intake procedures, and customer records
Financial & Business Performance
Assist GM with Managing operational budgets, labor costs, and revenue targets
Monitor key performance indicators such as occupancy rates, grooming bookings, and customer retention
Identify opportunities to grow revenue through service packages, memberships, promotions, and retail sales
Oversee inventory management for grooming supplies, food, cleaning products, and retail items
Safety & Compliance
Ensure compliance with all local, state, and industry regulations regarding animal care
Maintain safety protocols for both pets and employees
Ensure vaccination records and pet health documentation are properly maintained
Implement emergency procedures for pet health or facility issues
Marketing & Community Engagement
Support marketing initiatives including promotions, social media engagement, and community outreach
Partner with veterinarians, trainers, and local pet businesses
Help grow brand reputation and customer loyalty within the community
Qualifications
5+ years of leadership or operations management experience in a pet care environment
Experience with implementation of Pet Daycare POS Software Solutions
Experience in pet care, animal services, hospitality, or service operations preferred
Strong leadership and team development skills
Excellent customer service and communication abilities
Ability to manage multiple services and operational priorities simultaneously
Strong organizational and problem-solving skills
Knowledge of dog behavior, pet safety, and animal care best practices preferred
Comfortable working in a fast-paced environment involving animals
Experience with dog grooming and obedience training
Key Competencies
Leadership & Team Development
Operational Efficiency
Customer Experience Management
Animal Safety & Welfare
Financial Accountability
Problem Solving & Decision Making
Communication & Conflict Resolution
Work Environment
This position requires regular interaction with dogs and occasionally other pets. The role may involve standing, walking, bending, lifting (up to 50 lbs.), and working in an active environment with noise and pet activity.
Compensation & Benefits (Optional Section)
$45,000 to 55,000 + Profit Sharing
Employee pet care benefits
Paid time off
\nCompany Description
New company with high growth and advancement potential
Company Description
New company with high growth and advancement potential