Customer Service Representative

Published: 6/14/2022

Job Description

We are seeking a Customer Service Representative to provide responsive, knowledgeable support across phone, email, chat, and social media channels. Reporting to a customer service manager and team lead within a service department, this role will assist customers, resolve issues, process orders, and maintain accurate account and ticket information. This position requires no travel and offers an opportunity to support customers in both English and Spanish.

Responsibilities

Provide customer support across phone, email, chat, and social media.
Resolve customer issues and manage complaints with professionalism.
Process orders and update customer accounts accurately.
Manage support tickets and document customer interactions.
Provide product guidance and answer customer questions.
Escalate complex issues to appropriate team members.
Collect customer feedback and communicate recurring concerns.

Preferred Qualifications

2+ years of customer service experience.
High school diploma or equivalent.
Experience with customer relationship management (CRM) and ticketing systems.
Strong conflict resolution, active listening, and problem-solving skills.
Effective written and verbal communication.
Strong time management skills.
Bilingual Spanish-speaking ability.

\nCompany Description

Prime Job Solutions is a premier recruitment agency committed to empowering careers and building success for both job seekers and employers. Our unwavering dedication ensures that individuals and businesses find the ideal fit for their aspirations and requirements. We deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal where talent meets opportunity.