Medical Receptionist/Audiology Private Practice/Part-time

Job Description

Job Description

Job description

North Side Audiology Group in Sauganash, IL, is looking for one medical office manager to join our team. Candidates with clinical experience are preferred. We are located on 4200 W. Peterson Ave. in Suite 100. Our ideal candidate is self-driven, punctual and hard-working. We are searching for an enthusiastic and motivated professional who understands the importance of compassionate service.

Primary Responsibilities:

• Answer multi-line phone.
• Greet patients upon arrival, sign them in and obtain insurance information and other necessary data.
• Confirm appointments.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Schedule appointments for new and recurring patients based on audiologist's availability.
• Maintain hard copy patient records as well as the files stored in our EHR.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services.
• Provide appropriate and timely follow up calls and emails to address all patient concerns and complaints.
• Maintain battery club.
• Responsible for practice social media and online reputation management.
• Maintain required inventory of supplies for office, receive patient technologies and enter all information into the OMS system.

Insurance Claims Processing and Management

· Send out insurance claims daily

· Check clearinghouse for errors

· Prepare entire week daily sheet of insurances and patient’s financial responsibility for the encounters that are subject to health insurance benefits and patient’s financial responsibility.

· Must be able to understand and explain terminology to patients, such as copay, deductibles, co-insurance and out of pocket expenses met, non-covered services and be able to understand these benefits with regards to commonly seen PPO/EPO/HMO/Medicare insurance policies.

· Must be able to utilize common insurance verification software such as Availity, insurance specific websites to obtain eligibility and benefits and identify patient’s financial responsibilities for services rendered in our office, always collected at the time of service.

· Must be able to call insurance companies to verify eligibility and benefits, obtaining accumulation of benefits to date based on co-pay, deductibles, coinsurances, and out of pocket accumulations based on the day of service for company to be able to collect most accurate financial responsibility due at the time of service.

· Enter insurance payers, appropriate patient insurance information, correct billing errors.

· Enter insurance card and plan entry into the OMS system.

· Create claims for locked encounters to send to insurance.

· Review denied claims with practice owner to ensure proper collection of all financial services provided.

· Process/post payments received through the mail.

· Assist with insurance appeals as deemed necessary.

· Send medical records to insurance companies per insurance letter.

· Perform other tasks as assigned by Practice Owner.

· Take phone calls from patients with questions about their bill.

· Take patient payments over the phone, post to patient account and send receipt.

· Call patients to receive payments.

· Update patient address/email.

Reception, Phone, Email and Social Media.

· Responsible for reception, check-in and cashier processes as needed.

· Responsible for checking and responding to all email correspondence.

· Assist with Administrative tasks as needed.

· Monitor social media presence for patient feedback and help respond to reviews.

Maintenance and Cleaning

· Maintain clean, organized and stocked work environment.

· Turn on/off and clean equipment at the beginning of each day.

Additional

· Perform any delegated duties as directed by the practice owner

· Attend and actively participate in required meetings for the practice

· Keep licenses and certifications current and in good standing

· Maintain and demonstrate knowledge and understanding of all company policies and procedures as they relate to your position.

· Demonstrate adherence to company dress code standards and safe practices standards.

· Uphold strict patient confidentiality by abiding to HIPAA and OSHA regulations and identity theft prevention. Maintain and process MACRA, MIPS and other government mandated yearly reports.

· Knowledge and compliance of universal precautions as governed by state, local and federal governments.

Skills Required

· Computer and Technical Skills

· Health Insurance and Revenue Cycle Management: Must have extraordinary understanding and domain of how health insurance works and applies to office visits and procedures and be able to fully collect entire financial responsibility for patient utilizing our services based on their selected health care policies.

· Teamwork/cooperation: Readily shares information, knowledge and personal strengths.

· Leadership and Interpersonal Skills: Works well with others and has good interpersonal skills.

· Adaptability/Flexibility: Ability to adapt and learn to stay current with new technologies, processes and regulations and has a keen understanding of the industry and trends.

· Patient Service: Incorporates and demonstrates customer service strategies in dealing with people to achieve the goals of the practice.

· Personal Job Competency: Performs responsibilities of position efficiently and effectively.

· Computer literacy, including experience and proficiency with Word and Excel.

• Good organizational skills, initiative and follow through skills.

Benefits:

· Paid time off (federal holidays if they fall on a work day; 3 personal days)

Schedule:

· Monday, Tuesday and Wednesday

Minimum Education:

· Associate’s (Required)

Experience:

· Administrative experience: 1 year (Required)

We are looking forward to hearing from you.

Job Type: Part-time

Benefits:

• Free parking
• Paid orientation
• Paid time off

Work Location: In person