General IT Technician/Infrastructure Support

Published: 6/14/2022

Technology

Job Description

Company: Axcent Communications
Location: Customer office in Woodbridge, NJ (Primarily On-site), possible Off-site if needed
Position Type: Contract-to-Hire (6 month probationary period as a 1099 contractor, with the possibility of leading to full-time employment)
Schedule: Contract runs from January 1st through December 31st yearly.

Monday through Friday 9:00A.M. to 5:00 P.M.
Compensation: Pay rate to be discussed: Range of $22-$30hr
Dress Code: Business casual, neat appearance

Job Overview

Axcent Communications is seeking a motivated and hands-on general IT Support individual based in or close to the Woodbridge, NJ area. This position begins as a 90-workday probationary contract (1099) with a direct path to permanent, full-time employment. You will handle physical IT infrastructure deployment, conference room audio/visual setups, shipping logistics, data center and idf maintenance, and end-user hardware support.

Must-Have Requirements - Do Not Apply Without The Below Requirements

Valid driver’s license and a reliable vehicle (Mandatory; no exceptions).
Ideal candidate should be located within 10-15 miles from Woodbridge NJ. (No exceptions. You need to have the ability to respond to outages and emergencies in person quickly if needed.)
Physical ability to lift up to 70lbs, work under desks, and use ladders.
Proficiency using hand tools and power tools (essential for mounting equipment).
Basic computer skills including MS Office Suite, Email and Database entry.
Well mannered, able to speak clearly, maintain proper language, appearance and attire for an office environment.

Core Responsibilities

Network Infrastructure & Hardware Setup

Perform "rack and stack" equipment installations, patching, and power routing.
Set up user workstations including PCs, monitors, cameras, and microphones (ensuring clean cable dressing under desks).
Install, terminate, and test network and fiber optic backbone cabling (if needed).
Build and install network racks and equipment cabinets (if needed).

Conference Room Audio/Visual (AV) Work

Install and wall-mount commercial displays, TVs, and associated AV brackets.
Deploy, connect, and route specialized cabling for conference room media systems.
Configure associated AV peripheral equipment (soundbars, switchers, and control panels).
Troubleshoot, diagnose, and resolve audio, video, and connectivity issues in meeting spaces.

Facilities & Asset Management

Maintain, clean, and organize all IDFs, LAN Rooms, and Data Centers.
Swap, route, and neatly dress patch cords to keep rooms tidy.
Inventory and organize IT storage materials (patch cords, power cables, etc.).
Utilize asset management software to track all company IT hardware and devices.
Coordinate the proper disposal or donation of retired IT equipment.
Manage shipping and receiving of inbound and outbound IT components and hardware as needed.

Technical Support & Troubleshooting

Troubleshoot and resolve daily end-user technical issues, as needed to support the Help Desk Team.
Collaborate closely with the core IT department on escalated problems.
Assist the IT team with general technical tasks and operational projects as needed.

Ability to support the Network, Server and A/V teams on short notice, after-hours and weekends, as the need arises.