Community Manager

Job Description

Job Description Role Overview: We are seeking a Community Manager to lead and support our member experience. You will handle onboarding, mastermind groups, online engagement, and in-person meetups. This role is both strategic and hands-on, requiring strong coaching and facilitation skills.
Key Responsibilities:
Onboarding Members:

• Provide a warm and personalized onboarding experience.
• Introduce members, share resources, and set success plans.
• Make every member feel welcomed and connected from day one.

Facilitating Mastermind Groups:

• Lead and schedule group coaching/mastermind sessions.
• Prepare agendas, guide discussions, and encourage follow-through.
• Motivate members to actively contribute.

Driving Online Engagement:

• Stay active in WhatsApp and forum groups.
• Spark conversations, celebrate wins, and answer questions.
• Encourage meaningful participation and peer-to-peer support.

Organizing In-Person Meetups:

• Plan local or national events for community members.
• Manage logistics, communication, and follow-ups.
• Strengthen relationships through face-to-face connections.

Boosting Retention & Value:

• Maintain regular check-ins with members.
• Track engagement and use feedback to improve experiences.
• Promote referrals and deepen high-value relationships.

Supporting Value-Led Sales:

• Help members identify next steps through trust-based conversations.
• Share warm opportunities with the sales team.

Who You Are:

• A natural connector who builds trust easily.
• Skilled at facilitating group discussions.
• Organized, accountable, and proactive.
• Comfortable with social media-style communication.
• Always looking to improve member experiences.
• Experienced in community management and coaching ( certification preferred).
• Tech-savvy, with experience using AI tools and CRM systems.

Skills & Experience:

• Experience managing communities, masterminds, or member programs.
• Strong communication and facilitation skills.
• Familiarity with WhatsApp, forums, and CRM tools.
• Event planning and project management experience.
• Coaching certification (life, executive, or business) strongly preferred.
• Background in community leadership, member success, or events is a plus.

Core Values:

• Execution and accountability.
• Bold, innovative mindset.
• Open, positive communication.
• High standards and attention to detail.
• Continuous learning with an AI-first approach.

Other Relevant Details:

• Location: Remote (PST preferred).
• Schedule: 20 hours per week. Must overlap 2 hours between 05:00 10:00 p.m. PST (Mon Thu).
• Reports To: Leadership Team.
• Pay Rate: $30 $50/hour.