Job Description
Job Description
- Lead end-to-end social publishing operations: Build and manage a strategic editorial calendar, coordinate cross-functional input and approvals, partner with creative teams to produce high-quality assets.
- Coordinate content calendars and align with global corporate editorial process.
- Partner cross-functionally to curate and create high-quality social assets aligned to strategic communications objectives.
- Serve as primary liaison between DPC and PACS team for content development, approvals, and publishing workflows.
- Own community engagement: Monitor and moderate comments, direct messages, and audience sentiment in alignment with corporate guidelines. Identify engagement opportunities and escalate issues as appropriate.
- Integrate feedback from audiences and stakeholders to continuously improve content and engagement strategies.
- Optimize publishing operations by using enterprise tools such as Sprinklr, Adobe Experience Manager, and Digital Asset Management systems.
- Deliver superior operations - scale proven best practices, bring clarity to protocols, partner with PACS to improve workflows, etc.
Qualifications and Requirements Education & Experience:
- Bachelor’s Degree required - digital, social, communicatons.
- 5+ years’ experience in digital communications, social media management, editorial planning, or related field.
- Proven track record managing high-profile corporate or leadership social media accounts and building engaged online communities in a complex, global organization.
Functional Skills:
- Strong copywriting, editing, and content development skills across social channels, website and formats (video, static, etc.)
- Ability to structure and streamline complex workflows in partnership with multiple stakeholders
- Experience with enterprise-level social media publishing, governance and analytics tools (i.e. Sprinklr, Adobe Experience Manager)
- Experience building and maintaining a strategic content calendar
- Confidence in managing stakeholder relationships and navigating multiple stakeholder needs