Job Description
Job Description
We are seeking a WFH Customer Service Representative for a contract/temporary opportunity supporting residential and commercial customers in the energy and utilities industry. This remote call center role is ideal for a dependable customer service professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced inbound call environment.
Key Responsibilities
- Answer a high volume of inbound customer calls in a professional, courteous, and timely manner.
- Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
- Process requests for new service, transfers, disconnections, and changes to customer accounts.
- Troubleshoot basic service-related issues and coordinate with internal teams or field personnel when needed.
- Document customer interactions accurately while following company policies, quality standards, and regulatory guidelines.
- Provide outage-related information, explain available utility programs, and escalate complex concerns as appropriate.
Compensation and Benefits
- Pay rate: $20 to $22 per hour.
- Listed pay rate: $22.00 per hour.
- Job type: Contract/Temporary.
- Work arrangement: Remote.
- Location requirement: Candidates must reside within 40 miles of Chester, VA 23836.
- Occasional onsite attendance may be required if remote work is unavailable or for business needs.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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\nCompany Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.