Job Description
Job Description
Pet Wellness Sales Associate Job Description and Compensation
Earn Up To $18 Per Hour Plus Quarterly Bonuses up to $500 plus discounted products and a monthly employee feed program
About Cap'n Lu's
At Cap'n Lu's Pet Wellness, we believe pets deserve the very best nutrition, care, and support. We are more than a pet store. We are trusted pet wellness advisors dedicated to helping pet parents make informed decisions that improve their pets' lives.
We are building a high-energy, customer-focused retail environment centered around education, relationship-building, premium nutrition, and exceptional customer experiences.
If you love animals, enjoy connecting with people, and are motivated by goals, incentives, and personal growth, we'd love to meet you.
Position Summary
As a Pet Wellness Sales Associate, your primary responsibility is helping customers find the best wellness solutions for their pets while driving store sales and building lasting customer relationships.
This is not a traditional retail position. We are looking for motivated individuals who enjoy connecting with people, educating customers, achieving goals, and being rewarded for their performance.
Successful team members are outgoing, coachable, energetic, goal-oriented, and passionate about helping pets live healthier, happier lives.
What You'll Do
Sales & Customer Engagement
- Welcome customers and their pets with enthusiasm and professionalism
- Build meaningful relationships with pet parents
- Ask thoughtful questions to understand customer needs and pet wellness goals
- Recommend foods, treats, supplements, toys, accessories, and wellness products
- Educate customers on nutrition, ingredients, and product benefits
- Cross-sell and upsell products that improve pet health and customer outcomes
- Increase average transaction value through product education and service
- Meet and exceed individual and team sales goals
- Participate in ongoing sales coaching and product training
- Help customers feel confident in their purchasing decisions
Customer Experience
- Deliver exceptional customer service during every interaction
- Create a welcoming environment for customers and their pets
- Resolve customer concerns professionally and positively
- Support customer loyalty and retention efforts
- Maintain Cap'n Lu's reputation as a trusted pet wellness resource
Store Operations
- Process customer transactions accurately
- Operate the point-of-sale system efficiently
- Receive, unpack, verify, and stock merchandise deliveries
- Maintain clean, organized, and fully stocked sales areas
- Assist with merchandising and promotional displays
- Follow daily operational and cleaning procedures
- Support inventory management and product organization
Community & Brand Engagement
- Participate in store events, promotions, and community outreach initiatives
- Capture photos and videos of pets and store activities for social media content
- Represent the Cap'n Lu's brand positively both inside and outside the store
- Support marketing and customer engagement efforts
How Success Is Measured
Performance may be evaluated using:
- Sales performance
- Average transaction value
- Products per transaction
- Customer engagement and relationship building
- Customer service standards
- Attendance and reliability
- Teamwork and professionalism
- Participation in promotions and featured product programs
Who Thrives at Cap'n Lu's
Our best team members are:
- Friendly and outgoing
- Comfortable starting conversations with customers
- Motivated by goals and incentives
- Passionate about helping pets and their owners
- Coachable and eager to learn
- Positive and energetic
- Team-oriented while remaining personally accountable
- Excited to grow professionally and increase their earnings
If you enjoy building relationships, educating customers, and being rewarded for performance, you'll love this role.
Qualifications
Required Qualifications
- Passion for pets and helping people
- Strong communication and relationship-building skills
- Positive attitude and customer-first mindset
- Comfortable initiating conversations with customers
- Goal-oriented and motivated by performance incentives
- Strong organizational and time-management skills
- Reliable, accountable, and dependable
- Ability to work effectively in a fast-paced retail environment
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Availability to work Wednesdays, most Saturdays, and occasional evenings or special events
Preferred Qualifications
- Previous retail, sales, hospitality, or customer service experience
- Experience working with pets or pet products
- Knowledge of pet nutrition and wellness products
- Pet ownership experience is a plus
- Bilingual skills are a plus
- High School Diploma or equivalent required
Why Join Cap'n Lu's?
At Cap'n Lu's, we are building a culture of excellence, education, accountability, and service. We invest in our team members, celebrate success, and provide opportunities for growth while helping pets live healthier lives.
If you're passionate about pets, enjoy helping people, and want the opportunity to increase your earnings through performance, Cap'n Lu's offers a unique opportunity to build a rewarding career while making a difference in the lives of pets and their families.
Ready to Join Our Team?
Submit your resume and tell us why you'd be a great fit for Cap'n Lu's Pet Wellness.
Email: capnlushr@gmail