Job Description
Job DescriptionJoin Our Team as a Customer Service Representative & Social Media Content Creator!
Are you passionate about cannabis and love connecting with people? Do you have a knack for creating engaging content and delivering exceptional customer service? If so, we’d love to meet you! We are a Medical and Recreational Cannabis dispensary dedicated to elevating the customer experience through quality, education, and community. We’re on the hunt for a dynamic individual to join our team as a Customer Service Representative & Social Media Content Creator.
What You’ll Do: Key ResponsibilitiesCustomer Service Representative
- Customer Service: Greet customers warmly, answer their questions, and recommend cannabis products such as strains, edibles, concentrates, and topicals tailored to their preferences and experience levels.
- Product Education: Share your knowledge about cannabinoids (like THC and CBD), terpene profiles, and safe consumption practices to help customers make informed decisions.
- Sales and Cash Handling: Process transactions accurately using our point-of-sale (POS) system, handle cash and card payments, and manage our loyalty programs.
- Compliance and Verification: Verify customer age with government-issued IDs and ensure adherence to all state or local cannabis regulations.
- Store Operations: Keep the store running smoothly by restocking displays, organizing inventory, packing online orders, and maintaining a clean, compliant retail environment.
Social Media Specialist
- Content Creation: Brainstorm and research trending topics, plan content calendars, and create engaging posts that resonate with our audience.
- Production: Capture high-quality photos, shoot videos, record audio, and craft compelling captions or scripts.
- Editing: Use tools like Canva or video editing software to polish visuals, add text overlays, and format content for various platforms.
- Publishing and Optimization: Write platform-optimized captions and apply social media SEO strategies to increase visibility.
- Audience Engagement: Interact with followers by replying to comments, tracking performance metrics, and refining strategies based on analytics.
What We’re Looking For: Requirements and Qualifications
- Age Requirement: Must meet the minimum legal age for cannabis handling in your state or local jurisdiction (typically 21 years old).
- Licensing: A cannabis handler card, worker permit, or successful completion of a state-mandated background check may be required.
- Product Knowledge: Familiarity with cannabis strains, consumption methods, and industry trends is essential.
- Communication Skills: Strong interpersonal skills to connect with customers, listen to their needs, and explain product details clearly.
- Physical Demands: Comfortable standing for long shifts, lifting inventory boxes, and performing repetitive retail tasks.
- Experience: At least 1 year of relevant experience in customer service, retail, or social media content creation.
Why You’ll Love Working With Us
While we don’t offer additional benefits at this time, this is an exciting opportunity to be part of a growing industry and work in a supportive, community-focused environment. You’ll have the chance to combine your passion for cannabis with your creativity in social media, making a real impact on our customers and followers alike.
Our Culture and Values
At our dispensary, we believe in fostering a culture of education, inclusivity, and community connection. We’re here to provide not just products, but a welcoming space where customers feel informed and empowered. If you’re someone who values authenticity, creativity, and teamwork, you’ll fit right in!
Ready to Join Us?
If this sounds like the perfect role for you, don’t wait—apply today! We’re excited to learn more about you and how you can contribute to our mission of elevating the cannabis experience.
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