Job Description
Job Description
Front Desk Sales Associate
The Camp Transformation Center
The Front Desk Sales Associate is the first point of contact for members and prospective members. This is a sales-focused role that combines excellent customer service with consistent phone outreach, appointment booking, tours, membership enrollment, and product sales. The associate helps create a welcoming, organized, and safe environment while working toward the location’s sales goals.
Essential Duties and Responsibilities
Sales and Lead Follow-Up
- Respond promptly to inquiries by phone, text, email, social media, and in person.
- Make daily outbound calls to new leads, past prospects, trial participants, and members due for follow-up.
- Ask questions to understand each prospect’s goals, explain relevant programs and membership options, address objections, and confidently ask for the sale.
- Book appointments over the phone, confirm them, and follow up with prospects who miss or need to reschedule.
- Give engaging facility tours and clearly explain The Camp’s classes, programs, pricing, and enrollment process.
- Close membership, challenge, and program sales; complete agreements, collect payments, and enter accurate information into the system.
- Promote and sell supplements, merchandise, and other offerings.
- Track calls, appointments, follow-ups, and sales activity; keep prospect records current.
- Work with the Camp Director and team to meet individual and location sales goals.
Phone Etiquette and Communication
- Answer calls promptly with a friendly, professional greeting and a helpful tone.
- Speak clearly, listen actively, and represent The Camp positively on every call.
- Take ownership of inquiries, provide accurate information, and guide callers toward a clear next step, including booking an appointment or enrolling.
- Return calls and respond to messages in a timely manner.
- Handle questions and objections professionally; escalate matters that require management assistance.
Member Experience and Front Desk Operations
- Greet every guest and member warmly and ensure required check-in procedures are followed.
- Assist guests and members with questions, account updates, payments, and general service needs.
- Follow up on member concerns and document or refer them to the Camp Director or Administrative Director as appropriate.
- Support a positive, inclusive atmosphere and communicate closely with trainers and other team members.
- Follow opening, closing, security, dress code, and attendance procedures.
Cleanliness, Safety, and Administration
- Keep the front desk, lobby, and assigned gym areas clean, organized, and ready for guests.
- Disinfect high-touch areas between classes and complete assigned cleaning duties.
- Perform routine safety checks and report equipment, facility, or janitorial concerns.
- Complete data entry, maintain required forms and records, and check and restock front desk supplies, merchandise, and inventory.
- Stay current on Camp communications, promotions, policies, and procedures.
- Assist with approved social media posts and other assigned administrative tasks.
- Perform other duties as assigned.
Qualifications
- Experience in sales, customer service, fitness, or a similar guest-facing role preferred.
- Strong phone etiquette and comfort making outbound sales calls are essential.
- Ability to book appointments by phone, conduct follow-up, handle objections, and close sales.
- Confident, friendly communication skills in person, by phone, and in writing.
- Strong organization, attention to detail, and ability to manage multiple tasks during busy class transitions.
- Comfortable using scheduling, payment, and customer management systems.
- Dependable, punctual, and able to work independently and as part of a team.
- Bilingual ability required.
- Interest in fitness and helping people achieve their goals is a plus.
Success in this role means providing an excellent member experience while consistently turning inquiries and follow-ups into booked appointments, enrollments, and sales.
\nCompany Description
The Camp Transformation Center is a fitness community built around group workouts, nutrition guidance, and accountability. We help people work toward their goals in a welcoming, motivating environment where members and staff support one another.
Company Description
The Camp Transformation Center is a fitness community built around group workouts, nutrition guidance, and accountability. We help people work toward their goals in a welcoming, motivating environment where members and staff support one another.\n